Director of Student Financial Aid

2 weeks ago

Chicago, United States SAE Institute Full time

The Director of Student Financial Aid is responsible for all student account functions, including student billing; cashiering operations; posting of federal and financial aid; timely issuance of student refund checks; monitoring and management of delinquent collection balances; supervising and managing the Financial Services Department; ensuring superior customer service to students, faculty and staff; managing third party vendors. This is a permanent full-time campus based position, incumbent but be able to commute to the campus.

**Director of Student Financial Aid Duties and Accountabilities**
- Manage and execute campus day-to-day financial aid activities, including: financial packaging, advising, Title IV eligibility, batching and requesting funds.
- Determine student’s title IV eligibility and awards federal, state, institutional and private sources of financial aid to students within appropriate guidelines and regulations.
- Provide entrance and exit counseling at appropriate times to encourage responsible debt management and ensure regulatory compliance.
- Process timely student payments and assisting in reconciliation of all student payments.
- Ensure billing of all tuition, fees and other student charges
- Manage collection administration pertaining to past due accounts
- Disburse to accounts all student financial aid
- Review and process all student refunds
- Monitor satisfactory academic progress; maintain systems of accountability.
- Organizes and manages all required data maintenance for out-of-school borrower services as required in both the CampusVue and the NSLDS systems.
- Perform Professional Judgment reviews in individual cases regarding cost of education, family contribution, and dependency status.
- Exercise professional judgment and initiative to make recommendations for continual process improvement within Enrollment Services.
- Responsible for establishing and adhering to appropriate disbursal, recordkeeping, reporting, and verification procedures as well as the data entry function necessary to support the programs.
- Must be able to effectively communicate and counsel with enrolled and prospective students, and their families.
- Establish excellence in customer service by providing the ability to resolve serious complaints, maintain key relationships, make adjustments, handle high profile meetings, develop and foster very sensitive relations or other significant matters.
- Communicate frequently with appropriate contact and serve as liaison with federal and state agencies, financial institutions, campus offices, high school counselors and administrators, and other campus level administrators.
- May supervise non-exempt staff.
- Demonstrate proficiency in timely collections: 80% aid paid by end of the 5th week of term.
- Maintain consistently clean files for Compliance with Federal/State regulations, SAE’s policies and procedures. - Less than a 10% comment rate per term and less than a 5% potential liability rate for the year.
- Trains new Financial Aid Representatives.
- Using software, monitor, create and complete contact activities daily to track activity, identify pending issues, and to assist in planning future work.
- Organizes and manages all required data maintenance for out-of-school borrower services as required in both the CampusVue and the NSLDS systems.

**Director of Student Financial Aid Key Relationships**:

- Campus Director
- Group Director of Student Financial Services
- SAE/Expression local and Group staff
- SAE/Expression Students

**Director of Student Financial Aid Key Result Areas**:
Objectives:

- Financial Aid Packaging
- Quality Assurance
- Maintain Financial Aid Records
- Manage Collections

Major Activities (Critical Success Factors)
- Adheres to company 6-tep Financial Aid Process
- Maintain consistently clean files for compliance with Federal/State regulations, SAE/Expression policies and procedures
- Update National Student Loan Data system (NSLDS), Gemcore, and Campus Vue records in a timely accurate manner.
- Ensure billing of all tuition, fees and other student charges.
- Manage collection administration pertaining to past due accounts.

Key Performance Indicators:

- 90% packaged (at step 4 or above) at end of add/drop.
- 95% packaged (at step 4 or above) within 2 weeks of the start date
- 100% packaged (at step 4 or above) with in 4 weeks of start date.
- Less than 10% comment rate per term and less than a 5% potential liability rate for the year.
- Certify student enrollment data in NSLDS at least every 2 months.
- Weekly, review and issue invoices, and reconcile past due accounts
- Ensure 80% of aid is paid by end of the 5th week of term.

**Director of Student Financial Aid Qualifications**:

- Bachelor's degree in Finance or Accounting.
- Previous experience working with and technical knowledge of student financial aid programs.
- More than three (3) years of progressive experience in a Financial Aid assistance, which includes Title IV an

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