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Senior Property Manager
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Office Manager
2 months ago
The **Office Manager** is instrumental in providing information about the mission of **Seniors Helping Seniors** while focusing on establishing working relationships with referral sources and generating interest in our services from qualified Receivers who want to remain independent in their own homes. The **Office Manager **will retain long-term, quality customers by executing sales procedures, being knowledgeable about all services and community resources, and following all **SHS **procedures so that customers' needs and expectations are met or exceeded. In addition, the **Office Manager** will assist with converting "prospects" into "Receivers" and "Caregivers" through the implementation of an orchestrated sales process to assure that the company's and the employee's sales goals are met or exceeded.
**REPORTING POSITIONS**:As designated by SHS Management
**RESPONSIBILITIES AND TASKS**:
- **1. **_Recommend to management ideas, products, programs, services, etc., for the vision of the company's sales efforts that are consistent with and focused on the company's overall Strategic Objectives.
- **2. **_Recommend ideas, products, programs, services, etc., that can reduce costs and/or increase revenue.
- **3. **_Work all the hours as scheduled to meet the needs of the Receivers and **SHS**.
- **4. **_Follow all systems and procedures to assure the customer's goals and needs and the company's strategic objectives, financial goals, and standards are met or exceeded.
- **5. **_Assist with implementing improved systems, policies, and procedures designed to enhance our sales operations, including training, promotions, products, documenting features and benefits, etc.
- **6. **_Assist with implementing the procedures necessary to ensure success in selling and providing services for SHS and delivering them to our customers in a timely, cost-effective, and profitable manner.
- **7. **_Use all forms necessary to track and account for sales and services concerning identified goals.
- **8. **_Assist in recruiting, hiring, and orienting all new Caregivers who provide services for SHS.
- **9. **_Provide input, training, and assistance to team members about optimum performance in their efforts to produce the results required by their position within the company.
- **10. **_Follow all procedures and use the forms necessary to provide safe, quality services to our Receivers.
- **11. **_Assist with implementing a "Caregiver In-service Orientation Plan," based on a 12-month calendar, with assuring regular, routine, and timely presentations related to seniors' issues, challenges, and special needs.
- **12. **_Plan and implement your daily schedule to generate, convert, satisfy and retain customers utilizing a system for generating results.
- **13. **_Report regularly (at least weekly) relative to accomplishing goals established for this position.
- **14. **_Schedule on-site Assessments with all Receivers before initial service delivery.
- **15. **_Maintain the Client Relationship Management (CRM) system.
- **16. **_Monitor all services provided and assist with preparing monthly Invoices.
- **17. **_Keep an accurate and up-to-date customer file and summarize and document customers' comments and personal information to do adequate follow-up and get new referrals.
- **18. **_Be aware of all pricing, products, programs, services, and training information relative to SHS.
- **20. **_Assist with reviewing, approving, and preparing Payroll within an established timeframe.
- **21. **_Advise on when to advertise for, and assist with interviewing and hiring all Caregivers as necessary or required.
- **22. **_Regularly review reports that summarize the key indicators of the sales goals and objectives to assure the company's accuracy, accountability, and success, including the A/R report and Activities Calendar. Inform the Director of Client Relations or the Director of Operations of any discrepancies.
- **23. **_Assist with maintaining an annual In-service Orientation Plan, Operations & Procedures Manual, and a Grass Roots Marketing Manual for SHS.
- **24. **_Assist in providing information for and contributing to weekly management meetings, including reports on service hours provided, customer requests, sales trends, referral activities, Accounts Receivable, etc.
- **25. **_Assist with making recommendations for purchasing new products, equipment, or supplies, adding or eliminating services, or adjusting prices to be more competitive in the marketplace.
- **26. **_Assist with evaluating and making recommendations for improving customer service and retention that are under the company's strategic objectives, financial standards, and budget guidelines.
- **27. **_Assist with preparing and writing reports and giving presentations for SHS that meet or exceed the information necessary to accomplish the company's strategic objectives.
**Job Types**: Full-time, Contract
Pay: $60,000.00 - $80,000.00 per year
**Benefits**:
- Flexible schedu
