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![Logistics and Distribution Company](https://media.trabajo.org/img/noimg.jpg)
Customer Service Assistant
3 months ago
_**Please take the time to read through the job description and requirements**_
**Summary**:
**Core Responsibilities**:
- Organize data, reports, and information pertaining to the daily operations of accounts.
- Support Account Executive in the daily routing of orders to the stores that require special routing approvals.
- Work on fulfilling any logs required for completing the daily workload.
- Address any customer service issues that client may have in a timely manner in collaboration with the Account Executive.
- Provide clerical support in maintaining all data pertaining to the operations of the accounts being managed by the Account Executive and Team Leader.
- Provide support for coverage in the absence of the Account Executive.
- Keep Inbound, Order Processing, and Returns documents (hard copies) organized and catalogued so that any may audit them.
- Assist in the performance of investigations regarding customer complaints and other deviations as directed.
**Additional Responsibilities**
- Help to monitor activities of the Distribution Center in various stages: Receiving, Put Away, Replenishment, Picking, Packing, and Shipping to assist with deployment of workload.
- Assist Account executive with submitting Bill of Lading requests.
- Aid with special requests and VIP requests (Ecommerce).
- Document and record special Extra Value services that our clients use to assist Account Executive with billing.
- Take minutes for meetings for the Account Executive (Operational meetings, Client visits, Internal Meetings).
**Qualifications/Preferred Requirements**:
- Exceptional Interpersonal Skills, Phone Etiquette and Appointment Scheduling
- Excellent communication, written and verbal skills
- Excellent organizational skills
- Professional attitude and appearance
- Multitasking and time-management skills, with ability to prioritize tasks
- Ability to work independently and as part of a team
- Ability to be resourceful and proactive when issues arise
- Ability to handle confidential information with discretion
- Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Customer service focused attitude
- High school degree: additional certification in Office Management is a plus
- Able to contribute positively as part of a team, helping with various tasks as required.
- Bilingual (English and Spanish) a plus
This is an excellent opportunity for individuals who are passionate about providing exceptional customer service. We offer competitive compensation, a supportive work environment, and opportunities for career growth.
Pay: $20.00 - $22.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Melville, NY: Relocate before starting work (required)
Work Location: In person