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Customer Service Representative
2 months ago
About Us:
The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team. This critical role involves providing contact center product support to both new and existing customers.
Key Responsibilities:
- Active Listening: Engage with callers to understand and address their needs, concerns, or inquiries.
- Prompt Responses: Accurately and promptly respond to callers’ inquiries, ensuring they feel supported and valued.
- Record Keeping: Maintain detailed records of caller interactions, comments, and inquiries.
- Utilization of Tools: Appropriately use software, databases, call scripts, and other tools.
- Performance Metrics: Strive to meet or exceed call center metrics while delivering excellent and consistent customer service.
- Continuous Learning: Participate in training and other learning opportunities to expand knowledge of the company and position.
- Team Collaboration: Build lasting relationships with call center team members based on trust and reliability.
- Escalation: Immediately escalate any concerns to the appropriate management team member.
- Strong Work Ethic: Demonstrate dedication and diligence in your work.
- Fast-Paced Environment: Ability to thrive in a fast-paced setting.
- Excellent Customer Service Skills: Provide outstanding service to our customers.
- Positive Company Environment: Contribute to a workplace where team members receive positive feedback, energy, and opportunities for personal growth.
- Customer Service Experience: Previous experience in customer service is preferred.
- Strong Work Ethic: A committed and diligent approach to work.
- Desire for Advancement: Ambition to grow and advance within the company.
- Attention to Detail: Sharp attention to detail and ability to multitask effectively.
- Reliable Transportation: Reliable transportation or a valid driver's license.
- Interpersonal Skills: Excellent interpersonal and communication skills.
- Health Insurance Knowledge: Knowledge of health insurance is a bonus but not required, as we provide training.
- Reputable Company: Become part of a respected firm in the health insurance industry.
- Professional Growth: Opportunities for training, development, and career advancement.
- Supportive Environment: Join a positive and energetic team that values personal growth and collaboration.
Apply today to join our esteemed Customer Service team at the Health Insurance Enrollment Center
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