Customer Service Representative

2 months ago


Melville, United States Platinum Health Solutions Llc Full time
Job DescriptionJob DescriptionCustomer Service Representative Opportunity at Health Insurance Enrollment Center

About Us:

The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team. This critical role involves providing contact center product support to both new and existing customers.

Key Responsibilities:

  • Active Listening: Engage with callers to understand and address their needs, concerns, or inquiries.
  • Prompt Responses: Accurately and promptly respond to callers’ inquiries, ensuring they feel supported and valued.
  • Record Keeping: Maintain detailed records of caller interactions, comments, and inquiries.
  • Utilization of Tools: Appropriately use software, databases, call scripts, and other tools.
  • Performance Metrics: Strive to meet or exceed call center metrics while delivering excellent and consistent customer service.
  • Continuous Learning: Participate in training and other learning opportunities to expand knowledge of the company and position.
  • Team Collaboration: Build lasting relationships with call center team members based on trust and reliability.
  • Escalation: Immediately escalate any concerns to the appropriate management team member.
Key Traits for Success:

  • Strong Work Ethic: Demonstrate dedication and diligence in your work.
  • Fast-Paced Environment: Ability to thrive in a fast-paced setting.
  • Excellent Customer Service Skills: Provide outstanding service to our customers.
  • Positive Company Environment: Contribute to a workplace where team members receive positive feedback, energy, and opportunities for personal growth.
Requirements:

  • Customer Service Experience: Previous experience in customer service is preferred.
  • Strong Work Ethic: A committed and diligent approach to work.
  • Desire for Advancement: Ambition to grow and advance within the company.
  • Attention to Detail: Sharp attention to detail and ability to multitask effectively.
  • Reliable Transportation: Reliable transportation or a valid driver's license.
  • Interpersonal Skills: Excellent interpersonal and communication skills.
  • Health Insurance Knowledge: Knowledge of health insurance is a bonus but not required, as we provide training.
Why Join Us?

  • Reputable Company: Become part of a respected firm in the health insurance industry.
  • Professional Growth: Opportunities for training, development, and career advancement.
  • Supportive Environment: Join a positive and energetic team that values personal growth and collaboration.
If you are a dedicated customer service professional looking for a rewarding opportunity, we want to hear from you

Apply today to join our esteemed Customer Service team at the Health Insurance Enrollment Center


  • Melville, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Melville, NY - Salary: $21.34 per hour/$43,000 annually. When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow Customer Service, Customer Service Representative, Representative, Retail, Insurance, Service


  • Melville, United States Municipal Emergency Services, Inc. Full time

    Customer Service Representative (CSR):Job description summary. Municipal Emergency Services seeks a Customer Service Representative (CSR) with strong communication skills, patience, and the ability to problem-solve and work well under pressure. The m Customer Service Representative, Customer Service, Sales Representative, Representative, Outside Sales,...


  • Melville, United States Marcum Search Full time

    Job DescriptionJob DescriptionMarcum Search LLC has been engaged by our well established Melville, NY based manufacturing client, a premier provider in their industry, to identify full-time Customer Service Respresentatives. MUST have 2+ years of product related customer service experience. State-of-the-art modern facility!Position Description: The Customer...


  • Melville, United States Marcum Search Full time

    Job DescriptionJob DescriptionMarcum Search LLC has been engaged by our well established Melville, NY based manufacturing client, a premier provider in their industry, to identify full-time Customer Service Respresentatives. MUST have 2+ years of product related customer service experience. State-of-the-art modern facility!Position Description: The Customer...


  • Melville, United States Prestige Industries Full time

    WE ARE HIRING ASAP! LOCAL CUSTOMER SERVICE APPLICANTS NEEDED!We are looking for someone with excellent communication skills to fill our newly open customer service position.Responsibilities Will Include: Customer service Handling customer complaints and escalations Completing sales using our current POS Be able to provide product knowledge Assisting with...


  • Melville, United States Newsday Full time

    Position Summary The Inbound Customer Service Representative supports our high volume Call Center and is the liaison between Newsday and its current, former and potential customers. The successful candidate will be able to accept ownership for effectively managing customer issues, complaints and inquiries, keeping customer satisfaction at the core of every...


  • Melville, United States Platinum Health Solutions Llc Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryOpportunity for advancement401(k)Bonus based on performancePaid time offTraining & development Customer Service Representative Opportunity at Health Insurance Enrollment CenterAbout Us:The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong...


  • Melville, United States ACE Workforce Technologies Full time

    Job DescriptionJob DescriptionPayroll HCM Customer Service Representative (CSR)About Ace Workforce TechnologiesAce Workforce Technologies provides businesses with a complete human capital management solution inclusive of applicant tracking, payroll processing, time and attendance, human resources management, benefits administration, pay per cycle...


  • Melville, United States Corporate Hiring Solutions Full time

    Join to apply for the Administrative Assistant (SAP) Sales department role at Corporate Hiring Solutions Inc. 2 weeks ago Be among the first 25 applicants Join to apply for the Administrative Assistant (SAP) Sales department role at Corporate Hiring Solutions Inc. Save this job with your existing LinkedIn profile, or create a new one. Save this job with your...


  • Melville, United States EPIC Insurance Brokers & Consultants Full time

    **Customer Care Representative, Trainee** at EPIC Brokers 40 Marcus Dr. 3rd Fl. Melville, NY 11747 **College Graduates can apply. We will train you in Personal Lines Insurance.** **Position Overview:** The Personal Lines Customer Care Specialist has the primary responsibility of providing superior customer service to clients. Our first objective is to retain...


  • Melville, United States FedEx Office Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....


  • Melville, United States Randstad North America, Inc. Full time

    We are a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and Latin America and the Caribbean markets. Our mission is to empower the creation and distribution of beautiful images and to Client Service, Representative, Retail, Staffing


  • Melville, United States Northwell Health Full time

    Job Description Job Description Performs a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. Completes complex tasks. May aid or train other Representatives in responsibilities. Job Responsibility Performs admissions, registration and scheduling activities....


  • Melville, United States Northwell Health Full time

    Job Description Performs a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. Completes complex tasks. May aid or train other Representatives in responsibilities. Job Responsibility Performs admissions, registration and scheduling activities. Obtains necessary...


  • Melville, United States Northwell Health Full time

    Coordinates resource management for the call center. Ensures efficient screening, evaluation and triage of incoming referrals. This is a hybrid position of in office and remote work. Responsibilities: Coordinates resource management for the call center; identifies and develops relationships with regional healthcare providers to establish...


  • Melville, United States Northwell Health Full time

    Job Description Coordinates resource management for the call center. Ensures efficient screening, evaluation and triage of incoming referrals. This is a hybrid position of in office and remote work. Responsibilities: Coordinates resource management for the call center; identifies and develops relationships with regional healthcare providers to establish...


  • Melville, United States Northwell Health Full time

    Coordinates resource management for the call center. Ensures efficient screening, evaluation and triage of incoming referrals. This is a hybrid position of in office and remote work. Responsibilities: Coordinates resource management for the call center; identifies and develops relationships with regional healthcare providers to establish support services...


  • Melville, United States Brian Gill - State Farm Agent Full time

    Benefits: 401(k) Opportunity for advancement Profit sharing Training & development Competitive salary Paid time off ROLE DESCRIPTION: As a Team Member with the Brian M. Gill Agency, you will have the opportunity so share in the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people would make you...


  • Melville, United States Brian Gill - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Opportunity for advancementProfit sharingTraining & developmentCompetitive salaryPaid time offROLE DESCRIPTION:As a Team Member with the Brian M. Gill Agency, you will have the opportunity so share in the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help...


  • Melville, United States Effie Knuth - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...