Customer Service Representative

2 months ago

Melville, United States Newsday Full time

Position Summary

The Inbound Customer Service Representative supports our high volume Call Center and is the liaison between Newsday and its current, former and potential customers. The successful candidate will be able to accept ownership for effectively managing customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and response.

Essential Duties & Function

Improve customer retention – understand company programs, services, and offerings provided to customers. Resolving client issues - effective problem solving skills to retain customers. Handle a high volume of outgoing calls for subscriber win back and retention. Attempt to resell subscription to customers wishing to cancel using customer service techniques while maintaining retention goals for saved subscribers’ accounts. Escalate high priority complaints to Division Mangers, Team Leads or Supervisors ensuring immediate and sustained resolution. Manage call center database by entering information. Fulfills requests by clarifying desired information and completing transactions.

Essential Job Knowledge & Skills

Requires a high school diploma or equivalent. Applicants must possess a minimum of one year of Call Center experience, or extensive training with a focus on high volume customer service, handling customer issues and customer retention. Prior sales and negotiation experience a plus. Proficient PC skills including Microsoft Word, Excel, email and basic ability to navigate around a complex database systems. Capacity for listening, dealing and confrontation, and overcoming objections. Excellent verbal and written communication and listening skills and provides complex updates and recommendations with little to no assistance 30wpm minimum typing requirement Spelling and simple mathematical computation ability Prior sales and negotiation experience a plus. Excellent customer service orientation and understanding of the customer service process. Ability to handle and diffuse conflict and challenging customer service situations. Stress tolerance, professional interpersonal skills, probing skills, effective negotiation techniques and multi-tasking abilities. Demonstrate analytical abilities to understand billing procedures and make adjustments to customer’s accounts. Consent to monitoring of business calls by supervisors/managers in order to assist in training, and to ensure customers are receiving prompt, courteous service and accurate information. Ability and willingness to work a flexible and varied schedule to include extended hours, weekends and holidays and adheres to daily schedule.

Compensation

The hourly base rate rate for this role is $22.00.

Physical Requirements

This position is remote, however must report on site as needed.

Newsday is an equal opportunity employer. Applicants and incumbents are selected, placed, trained, compensated and promoted without regard to actual or perceived sex, race, color, age, national origin, citizenship, marital or domestic partner status, military/veteran status, sexual orientation or preference, gender identity or expression, religion or religious creed, ancestry, physical or mental disability or handicap, status as a victim of domestic violence, or any other characteristic protected by law. In addition, Newsday Media Group provides a reasonable accommodation for applicants/incumbents with disabilities. Please advise Human Resources if you require a reasonable accommodation. #J-18808-Ljbffr

  • Customer Service Representative

    1 month ago

    Melville, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Melville, NY - Salary: $21.34 per hour/$43,000 annually. When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow Customer Service, Customer Service Representative, Representative, Retail, Insurance, Service

  • Customer Service Representative

    24 hours ago

    Melville, New York, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    1 week ago

    Melville, United States Inside Edge Talent Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativePosition Overview: The Customer Service Representative is vital in delivering exceptional support to our customers, including dealers, distributors, sales reps, and end-users, enhancing our reputation as a leading provider of dental products.Key Responsibilities:Manage customer inquiries including...

  • Customer Service Representative

    4 weeks ago

    Melville, United States Marcum Search Full time

    Job DescriptionJob DescriptionMarcum Search LLC has been engaged by our well established Melville, NY based manufacturing client, a premier provider in their industry, to identify full-time Customer Service Respresentatives. MUST have 2+ years of product related customer service experience. State-of-the-art modern facility!Position Description: The Customer...

  • Customer Service Representative

    4 weeks ago

    Melville, United States Marcum Search Full time

    Job DescriptionJob DescriptionMarcum Search LLC has been engaged by our well established Melville, NY based manufacturing client, a premier provider in their industry, to identify full-time Customer Service Respresentatives. MUST have 2+ years of product related customer service experience. State-of-the-art modern facility!Position Description: The Customer...

  • Customer Service Representative

    4 months ago

    Melville, United States Prestige Industries Full time

    WE ARE HIRING ASAP! LOCAL CUSTOMER SERVICE APPLICANTS NEEDED!We are looking for someone with excellent communication skills to fill our newly open customer service position.Responsibilities Will Include: Customer service Handling customer complaints and escalations Completing sales using our current POS Be able to provide product knowledge Assisting with...

  • Customer Service Representative

    1 week ago

    Melville, United States Government Employees Insurance Company Full time

    Customer Service Representative Melville, NY Salary: $21.34 per hour/$43,000 annually When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. Were looking for Customer Service Professionals for our Melville, NY office. This role is...

  • Customer Service Representative

    17 hours ago

    Melville, New York, United States Brian Gill - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Brian Gill - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesEstablish...

  • Customer Service Representative

    3 months ago

    Melville, United States Platinum Health Solutions Llc Full time

    Job DescriptionJob DescriptionCustomer Service Representative Opportunity at Health Insurance Enrollment CenterAbout Us:The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team. This critical role involves providing contact center product support to both...

  • Customer Service Representative

    3 months ago

    Melville, United States Platinum Health Solutions Llc Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryOpportunity for advancement401(k)Bonus based on performancePaid time offTraining & development Customer Service Representative Opportunity at Health Insurance Enrollment CenterAbout Us:The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong...

  • Payroll HCM Customer Service Representative

    4 days ago

    Melville, United States ACE Workforce Technologies Full time

    Payroll HCM Customer Service Representative (CSR) About Ace Workforce Technologies Ace Workforce Technologies provides businesses with a complete human capital management solution inclusive of applicant tracking, payroll processing, time and attendance, human resources management, benefits administration, pay per cycle worker's compensation, learning...

  • Payroll HCM Customer Service Representative

    7 days ago

    Melville, United States ACE Workforce Technologies Full time

    Payroll HCM Customer Service Representative (CSR) About Ace Workforce Technologies Ace Workforce Technologies provides businesses with a complete human capital management solution inclusive of applicant tracking, payroll processing, time and attendance, human resources management, benefits administration, pay per cycle worker's compensation, learning...

  • Payroll HCM Customer Service Representative

    3 months ago

    Melville, United States ACE Workforce Technologies Full time

    Job DescriptionJob DescriptionPayroll HCM Customer Service Representative (CSR)About Ace Workforce TechnologiesAce Workforce Technologies provides businesses with a complete human capital management solution inclusive of applicant tracking, payroll processing, time and attendance, human resources management, benefits administration, pay per cycle...

  • Customer Service Manager

    5 days ago

    Melville, United States Sage Parts Full time

    Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations in The United States, Canada, Chile, France, Hong Kong, Singapore, Peru, South Africa, The Netherlands, and The United Kingdom. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage...

  • Customer Care Representative, Trainee

    2 months ago

    Melville, United States EPIC Insurance Brokers & Consultants Full time

    **Customer Care Representative, Trainee** at EPIC Brokers 40 Marcus Dr. 3rd Fl. Melville, NY 11747 **College Graduates can apply. We will train you in Personal Lines Insurance.** **Position Overview:** The Personal Lines Customer Care Specialist has the primary responsibility of providing superior customer service to clients. Our first objective is to retain...

  • Guest Services Representative

    4 days ago

    Melville, New York, United States Highgate Hotels Full time

    Become a part of our esteemed team as a Guest Services RepresentativeAs a vital member of our hospitality team, you will:Deliver outstanding service to all visitors during their arrival, throughout their stay, and at departureOptimize room sales and occupancy ratesRespond to guest inquiries with professionalismWe seek a dedicated and polite individual to...

  • Retail Customer Service Associate

    2 months ago

    Melville, United States FedEx Office Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

  • Revenue Cycle Representative

    16 hours ago

    Melville, New York, United States Catholic Health Service Full time

    About the RoleCatholic Health Service is seeking a highly skilled Revenue Cycle Representative to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring timely and accurate payment from third-party payers.Key ResponsibilitiesReview and analyze aged trial balances and work queues to identify accounts requiring...

  • Financial Services Representative

    4 days ago

    Melville, New York, United States New York Life - Nassau-Suffolk NY Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Financial Services Representative to join our team at New York Life - Nassau-Suffolk NY. As an Entry-Level Wealth Advisor, you will play a critical role in helping our clients achieve their financial goals.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong...

  • Financial Services Representative

    5 days ago

    Melville, New York, United States New York Life - Nassau-Suffolk NY Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Financial Services Representative to join our team at New York Life - Nassau-Suffolk NY. As an Entry-Level Wealth Advisor, you will play a key role in helping our clients achieve their financial goals.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong...