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Customer Service Representative
4 weeks ago
Marcum Search LLC has been engaged by our well established Melville, NY based manufacturing client, a premier provider in their industry, to identify full-time Customer Service Respresentatives. MUST have 2+ years of product related customer service experience. State-of-the-art modern facility
Position Description: The Customer Service Representative is primarily responsible for supporting customers (dealers/distributors, sales representatives, and end-users).
Essential Functions and Responsibilities:
- Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.
- Provide information regarding products and promotional opportunities to customers.
- Communicate with clients via phone and email using proper phone and email etiquette.
- Builds rapport and trust with clients to maximize customer loyalty.
- Demonstrate competency in products and services.
- Follow up to make sure all orders ship in a timely manner and follow up on any out-of-stock issues.
Work Experience Requirements:
- 2 years prior customer service experience - **must be from product related industry.
- Proficient in English for professional environment, both verbal and written
- Freight and logistics experience a plus
- Experience using web-based service and/or e-Commerce tools (i.e., ERP program for order processing, Salesforce, Word, or MS Excel)
- Ability to work with different types of personalities in a professional, positive manner.
- Clearly communicate and articulate via phone and email.
- Exceptional attention to detail and follow up skills.
- The ability to multi-task and closely follow a schedule.
- Efficient in Microsoft office programs, i.e., excel.
Education Requirements: High School Diploma or equivalent required
Hours: 8-5 / 8:30-5 onsite F/T
Salary: $50K-$56K - flexible DOE
***Email: monique.barker@marcumsearch.com
Marcum Search LLC is an Equal Opportunity Employer. Marcum Search LLC does not discriminate on the basis of race, ancestry, national origin, color, religion, sex, gender identity, age, marital status, sexual orientation, disability, veteran status, or any other protected classification under the law.
Marcum Search LLC is the Talent Advisory arm of the Marcum Group, providing talent solutions on a national basis. Our permanent division offers contingency, contained and retained searches, and our temporary division is available for short and long term staffing resources.Company DescriptionMarcum Search provides Senior level Talent Advisory services.\r
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Marcum Search LLC is the Talent Advisory arm of the Marcum Group, providing talent solutions on a national basis. Our permanent division offers contingency, contained and retained searches, and our temporary division is available for short and long term staffing resources.
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