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Customer Service Specialist
2 months ago
Position Title: Retail Sales Consultant
Company: Leafwire
Overview:
The Retail Sales Consultant will play a crucial role in enhancing customer satisfaction by providing insightful information, outstanding service, and top-notch cannabis products. This role encompasses all sales activities, necessitating a thorough understanding of product offerings, evaluating customer needs, and ensuring an appealing sales floor presentation.
Key Responsibilities:
- Greet and assist every customer visiting the retail space.
- Handle inquiries, feedback, and concerns with professionalism and courtesy.
- Educate customers about our mission and product range.
- Process transactions using point-of-sale systems efficiently.
- Manage store opening and closing procedures accurately.
- Restock retail inventory with precision.
- Weigh and package products effectively.
- Stay informed about promotions and special offers.
- Respond to member inquiries with comprehensive knowledge.
- Document inventory accurately upon receipt.
- Process and organize member documentation thoroughly.
- Achieve daily and weekly sales targets.
- Complete end-of-day reports and procedures diligently.
- Maintain a clean and organized store environment.
- Perform additional duties as assigned.
Age Verification:
- Ensure compliance with age restrictions by verifying customer identification.
- Assist in managing customer flow within the store.
- Maintain a safe and secure environment for staff and customers.
- Foster teamwork among all employees.
- Protect company assets by ensuring product security.
- Adhere to loss prevention protocols to minimize risks.
- Monitor for any signs of disorder and report disturbances.
- Document unusual occurrences accurately.
- Report any suspicious activities in detail.
- Perform additional duties as assigned.
Qualifications:
- Prior experience in retail or customer service; experience in cannabis sales is advantageous.
- Must be at least 19 years of age.
- Professional demeanor with excellent communication and organizational skills.
- Able to work collaboratively and independently with minimal supervision.
- Knowledge of cannabis plants, strains, and products is preferred.
- Strong attention to detail and a positive attitude.
- Ability to engage customers enthusiastically and promote suggestive selling.
- Energetic and motivated individual.
- Familiarity with medical and/or retail cannabis is a plus.
- Proficient in Microsoft Office and point-of-sale systems.
