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Customer service rep

2 months ago

Melville, United States Randstad Full time

We are seeking a highly motivated and experienced Customer Service Rep to oversee all aspects of customer inquiries and requests for our company. In this role, you will manage product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and order status for both domestic and international customers. You will also work closely with our sales team to provide information on products and promotional opportunities.

salary: $23 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.
  • Handle requests for domestic and international customers.
  • Work closely with our sales team.
  • Consignment coordination
  • Assist in organizing freight requirements for international shipments.
  • Provide information regarding products and promotional opportunities to customers.
  • Communicate with clients via phone and email using proper phone and email etiquette.
  • Maintains established performance levels set by company.
  • Builds rapport and trust with clients to maximize customer loyalty.
  • Demonstrate competency in products and services as offered by Air Techniques.
  • Continue to improve product knowledge and customer service skills.
  • Complies with all company policies and procedures.


Skills Telephone Etiquette Basic Computer Skills Call Center Support CUSTOMER ORDERS/SALES Customer Relationship Management Customer support
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.