Technology Support Concierge

3 weeks ago


Garden Grove, United States Twintel Solutions Full time

**Who we are**:
We are Managed Service Provider (MSP) in IT. We provide Technology Department services for other businesses We do all that is technology.

**The Workplace**:
Twintel is a fast-paced tech company with a highly motivated team of IT professionals. With a focus on success, our highly collaborative environment affords a great space for growth and long-term development. Twintel has achieved industry recognition in the following areas:

- Certified Great Places to Work company
- Forbes Technology Council Members
- Back-to-back INC 5000 recipients
- SOC 2 Compliant

**About the Job**:
We are seeking an entry-level IT professional is looking to jump start their career into IT Services You should be very tech savvy; but just haven't had the opportunity yet to really flex those tech skills

**Hours: M - F: 8:00am to 5:00pm**
**Hourly Wage: $21.00 per hour**
**Medical Benefits: Employer Contributed Medical and Dental coverage plans available after probationary period**
**Vacation: Paid Holidays and Entitled to Paid Time Off After Probationary Period**

**Retirement Plan: 401k matching after probationary period**

**Other Benefits: Mobile Phone Stipend available after probationary period**

**What you'll do**:

- Answer inbound support calls
- Generate service requests for customers
- Qualify and properly categorize service requests
- Provide over-the-phone, technical support and carefully follow documented procedures.
- Communicate with non-technical users and assist them with technical issues.
- Diagnose, configure and troubleshoot PC, Mac, and network infrastructure issues.
- Dispatch onsite for customer support as needed
- Work on-location for clients as needed.

**Beneficial Technical Knowledge**
- Network, Desktop and Server Troubleshooting
- Microsoft Active Directory
- Microsoft Exchange including Office 365
- Windows Networking
- Virtualization (Hyper-V and VMWare)
- IP Phone Systems

**Job Requirements**
- High School Diploma required.
- AA or Bachelor's Degree a plus.
- 2+ years of IT Support Experience is desired.
- Microsoft Certifications are a PLUS (MCSA/MCSE).
- Cisco Certifications are a PLUS (CCENT/CCNA).
- CompTia certifications are a PLUS (A+/Net+).



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