Information Technology Support Specialist

2 weeks ago


Downers Grove, United States Neighborhood Loans Full time

About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assist in maintaining our technology-driven environment, with a primary focus on Office 365 and Microsoft Windows network support.


Job Description:

Are you a tech enthusiast who enjoys helping others navigate IT challenges? As an IT Support Representative at Neighborhood Loans, you'll be an essential part of our organization, responsible for ensuring that our employees can work efficiently and without technical hindrances. If you have a strong knowledge of Office 365 and Microsoft Windows networks, excellent problem-solving skills, and a passion for customer service, we want to hear from you.


Key Responsibilities:

  • Provide Level 1 technical support to Neighborhood Loan employees, addressing issues related to Office 365, Microsoft Windows networks, and mortgage systems.
  • Assist in reducing downtime by promptly identifying, prioritizing, and resolving technical issues that impact employee productivity.
  • Collaborate with internal subject matter experts and external 3rd party support resources to resolve complex technical problems.
  • Process onboarding and offboarding requests, setting up workstations, ensuring smooth transitions for employees.
  • Track and manage network inventory, including the physical setup of workstations and related equipment.
  • Control access and authentication to network resources and services to ensure data security.
  • Assist in vendor management and coordination to ensure effective support and service delivery.
  • Document issue resolutions and IT processes.


Qualifications:

  • A strong understanding of Microsoft Windows operating systems and Office 365 applications.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Problem-solving mindset with a dedication to providing exceptional customer service.
  • Experience with network troubleshooting and basic workstation hardware setup.
  • Ability to work collaboratively with cross-functional teams and external vendors.
  • Strong organizational skills and attention to detail.
  • Bachelor’s degree or equivalent experience preferred.
  • CompTIA or Microsoft Certifications and experience within ticketing/PSA and RMM systems are a plus, but not required


If you are ready to take on a dynamic role in a technology-driven environment and have the skills to provide outstanding support to our employees, apply today to join the Neighborhood Loans IT Technical Support team.



  • Downers Grove, United States Neighborhood Loans Full time

    About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assist in...


  • Downers Grove, United States Neighborhood Loans Full time

    About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assist in...

  • Support Specialist

    4 days ago


    Downers Grove, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsDowners Grove-1516 Butterfield Rd, Ste A time typePart time posted onPosted 2 Days Ago job requisition idR00123203 Store - CHI-DOWNERS GROVE/FINLEY, IL**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most...


  • Downers Grove, United States IPS Corporation Full time

    About the Company:IPS Corporation is a global, market-leading provider of solvent cements, adhesives and specialized plumbing products. Founded in 1954 in Los Angeles, CA, IPS began by producing clear cements for laminating acrylic sheet for aircraft Application, Specialist, Accounts Receivable, Manufacturing, Technology, Skills


  • Downers Grove, United States IPS Corporation Full time

    About the Company:IPS Corporation is a global, market-leading provider of solvent cements, adhesives and specialized plumbing products. Founded in 1954 in Los Angeles, CA, IPS began by producing clear cements for laminating acrylic sheet for aircraft Application, Specialist, Accounts Receivable, Manufacturing, Technology, Skills


  • Downers Grove, United States LaSalle Network Full time

    LaSalle Network has partnered with a large data center in search of a Security Operations Specialist. This role focuses on the physical security of the facility with shifts Saturdays and Sundays from 7:00am - 3:00pm in Downers Grove, IL. Training will be Monday - Friday from 7:00am - 4:00pm for the first week of employment. Upon completion, you will cover...


  • Downers Grove, United States LaSalle Network Full time

    LaSalle Network has partnered with a large data center in search of a Security Operations Specialist. This role focuses on the physical security of the facility with shifts Saturdays and Sundays from 7:00am - 3:00pm in Downers Grove, IL. Training will be Monday - Friday from 7:00am - 4:00pm for the first week of employment. Upon completion, you will cover...


  • Maple Grove, United States Highland Bank Full time

    We have an exciting career opportunity for an **Application Support Specialist** at our location! **Position Summary:** Under general supervision, in line with established policies and procedures, provides support of core processing and other banking applications for the entire organization. **Essential Duties and Responsibilities:** - Manages projects...


  • Downers Grove, United States Knewin Full time

    A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Take your technical and commercial experience with Enzymes and apply it to a new challenge! Are you ready to take the next step in your career? As an Application...


  • Downers Grove, United States Syngenta Full time

    At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Digital Marketing Operations team is currently seeking a Digital Marketing Specialist, located in Illinois. Location: This role is flexible and could be based in Downers Grove, IL or across the Midwest.What you...


  • Downers Grove, Illinois, United States Syngenta Full time

    At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Digital Marketing Operations team is currently seeking a Digital Marketing Specialist, located in Illinois. Location: This role is flexible and could be based in Downers Grove, IL or across the Midwest.What you...


  • Garden Grove, United States Twintel Solutions Full time

    Job DescriptionJob DescriptionSalary: $24.00 hourlyWho we are:We are Managed Service Provider (MSP) in IT. We provide Technology Department services for other businesses! We do all that is technology.The Workplace:Twintel is a fast-paced tech company with a highly motivated team of IT professionals. With a focus on success, our highly collaborative...


  • Downers Grove, United States Burns & McDonnell Full time

    Burns & McDonnell's Environmental Services Global Practice is currently seeking an Environmental Compliance Specialist to support our Environmental Health and Safety Compliance and Inspection team within our Chicago and Midwest operations. Burns & McDonnell is a 100% employee-owned firm ranked numerous times on FORTUNE's List of 100 Best Companies to Work...


  • Maple Grove, United States Celestica, Inc. Full time

    Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identif Support Specialist, Operations, Support, Specialist, Operation, Manufacturing


  • Downers Grove, United States Neighborhood Loans Full time

    Job Description: The Business Development Specialist will work hand in hand with our regional managers in recruiting future Neighborhood Loans loan officers. You will be responsible for developing relationships and scheduling meetings with prospective loan officers to engage them with Neighborhood Loans. Responsibilities: Research and collect intelligence on...


  • Downers Grove, United States Catholic Charities, Diocese of Joliet Full time

    Job DescriptionJob DescriptionDescription:Catholic Charities, Diocese of Joliet offers 41 paid days off per year, excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security.Do you want to use your skills and talents to make a lasting difference in the...


  • Downers Grove, United States Duly Health and Care Full time

    OverviewValue-Based Care (VBC) Surgical Nurse NavigatorLocation: Hybrid, with 2 days/week on-site in Westmont, IL Are you a compassionate and skilled Registered Nurse (RN) with a passion for orthopedic care? Join Duly's mission to provide the highest quality of patient-centered care as a Value-Based Care (VBC) Surgical Nurse Navigator. In this role, you...

  • Manager, Marketing

    5 days ago


    Downers Grove, United States JobsInLogistics.com Full time

    Company: The Timken Company Job Description Lovejoy, a business in the Timken family of brands, is hiring a Manager, Marketing & Sales Support in Downers Grove, IL. The role strengthens the Lovejoy Business Group by providing marketing strategy recommendations resulting from quantitative and qualitative analysis, project management and execution, and marcom...


  • Downers Grove, Illinois, United States Syngenta Seeds Full time

    Job Description At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Digital Marketing Operations team is currently seeking a Copywriter Specialist.  Location: This role is flexible and could be based in Downers Grove, IL or across the Midwest.  What you will...


  • Downers Grove, United States Duly Healthcare Full time

    OverviewHours: Monday through Friday, 8am-5pmLocation: Downers Grove, IL (Hybrid)Good enough isnt for us. Duly Health and Cares team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.Duly Health and Care works to understand what matters most to you. We recruit...