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Front Desk Receptionist/customer Service

4 months ago

Lancaster, United States A&E Audiology & Hearing Aid Center Full time

**About our Company**:A&E Audiology is a full-service, multi-location hearing health care practice located in Lancaster, PA. We offer a fast-paced, but fun and friendly family atmosphere where you will simply love coming to work. Our high-performing team uses systems and processes that we have perfected over the past 23 years to ensure we achieve financial goals. At our practice, giving back is a core value. Our staff is involved in helping to organize and volunteer on annual overseas mission trips to Central America and Africa. We also operate a non-profit program where patients here in Lancaster who cannot afford hearing healthcare treatment can receive significant financial assistance.

**Introduction**: At A&E Audiology & Hearing Aid Center, we create “hearing smiles” every day. A hearing smile is the expression of immense joy that appears on a patient’s face when a world of sound opens up as they take their first step into a life of better hearing. We are a local, family-owned private audiology practice specializing in hearing loss treatment, including hearing aids and cochlear implants. Our amazing team of professionals believes work can be fun and rewarding, while helping one another achieve personal and professional goals.

The Front Office Professional is a key administrative support position at A&E Audiology & Hearing Aid Center. The Front Office Professional is responsible for front desk reception, incoming and outgoing phone calls, assisting patients, sales, and assisting the Audiologist in the performance of his or her duties. Other key duties include scheduling appointments, educating patients, participating in meetings, and basic maintenance of hearing aids.

This role is patient-facing and requires working in a professional clinic setting. The Front Office Professional is a full-time position and includes competitive benefits. Standard hours are Monday to Friday, 8am-5pm with one evening per week until 7pm. We have four clinics in Lancaster County and you must be willing to work out of any of our job sites.

**Responsibilities**:
1) Reception and Hospitality: Acts as first point of contact with the public, including answering phones and checking patients in and out of appointments.

2) Office Administration: Ensures proper flow of information and effective communication with patients and coworkers.

3) Clinic Support: Assist the Audiologist with their duties in accordance with applicable laws and regulations

4) Referral development: Create, identify, and capture treatment/sales opportunities including outbound phone calls to lists of patients to schedule appointments

**Location and Hours**:This is a full-time position, 40 hours per week. Normal office hours are Monday-Friday 8-5 including one hour for lunch. We do provide limited evening hours to best serve working patients, so each team member will be scheduled for at least one late day (until 7PM) per week.

We have four offices in Lancaster, PA. The Front Office Professional will work out of all four office locations. From time-to-time, we hold staff meetings off-site.

**Benefits and Compensation**: Hourly pay for this position starts at $19. Total compensation will be commensurate with applicant’s qualifications, experience, and performance on the job.

Creating an environment where personal and professional goals are attained and exceeded is our mission. If you follow our proven methods and possess strong professional skills, you will be highly rewarded. The Front Office Professional position is full-time with competitive benefits including:

- Group insurance after 60 days, including medical, dental, vision, long-term disability, life, among other options
- 401k with 3% employer contributions after 1 year
- Paid vacation time after 60 days
- 6 paid holidays
- Bonus opportunities after 60 days

**Minimum Qualifications**:

- EITHER bachelor’s degree plus 1 year relevant experience OR 5 years relevant experience
- Ability to pass pre-employment drug screening and background check

**Successful Applicants Will Possess**:

- Service
- and sales-oriented mindset with a desire to achieve goals
- Impeccable business ethics; you must have complete conviction about your approach to your job
- Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations; including listening, sales, and problem-solving skills
- Strong work ethic and ability to work independently with limited supervision
- Strong oral and written communication skills, and ability to work effectively in a team environment
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate personnel

**Physical Demands**:While performing the duties of this job, the employee is regularly required to sit, use hands to interact with equipment/computers, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, wa