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Work Order Clerk

4 months ago

Beltsville, United States NVE Inc Full time

Looking to work and support a well-established team? Do you have great customer service skills? Have a Top Secret clearance and have experience with administrative functions? Then we need you We’re seeking a Work Order Clerk/Administrative Assistant to support of an operations and maintenance (O&M) team at a Beltsville, MD facility. A work order clerk in the computerized maintenance management system (CMMS) is responsible for receipt of service calls, dispatching technicians, daily administration of work requests and preventative maintenance work orders, customer interface and generation of reports. The work shift is 7:30am to 4:00 pm, Monday-Friday (_this work cannot be performed remotely_). **Must have a Top-Secret clearance**. As a minimum, the CMMS Administrator shall possess at least two (2) years of recent experience (within the past 5 years) performing similar duties as those required by this contract (summarized below), with specific experience using Maximo.
- Essential Job Functions_
- Assist the Project Manager in all aspects of project implementation as needed.
- Support the Project Manager with external contacts as needed.
- Responsible for client/tenant follow-up, call-backs, resolving and rescheduling pending work orders, when appropriate.
- Work order management in the CMMS system, including receiving work request, assigning work orders, entering system data and providing the overall system administration.
- Set up, maintain, and organize department's central files, information, filing, and messages.
- Provide administrative support to the Facilities team.
- Support site activities as needed.
- Skills_
- Must have strong interpersonal skills and ability to work in a team environment.
- Responsibility for follow-up on actions based on various team projects.
- High organization skills in managing multiple projects simultaneously.
- Work independently without regular direct supervision.
- Must be a provider of excellent customer service.
- Qualifications_
- High School diploma or equivalent
- Two years of General Office or Customer Service experience
- Work order management software experience highly desirable (Maximo)
- Experience with building management and facility operations & maintenance a plus.
- Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs.

**Experience**: Preferred
- 2 year(s): Administrative and Customer Service

**Licenses & Certifications**: Required
- Clearance - TOP SECRET

**Skills**: Preferred
- Microsoft Suite
- Customer Service

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Enthusiastic: Shows intense and eager enjoyment and interest

**Motivations**: Preferred
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)