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Intake Coordinator
4 months ago
**Intake Coordinator Job description**:
**Intake Coordinator Responsibilities**:
- Initiate contact with prospective clients, conveying our services effectively to address their home care needs.
- Collaborate seamlessly with the Coordination team and other intake team members, ensuring a cohesive and efficient workflow.
- Accurately enter and maintain data on inquiries spreadsheet or HHA exchange platform daily, fostering organizational efficiency and data accuracy.
- Assist in the preparation of business intelligence reports, offering insights into key performance indicators related to calls, intakes, referral sources, and more for informed decision-making.
- Ensure precise entry of patient information to maintain a high standard of accuracy, crucial for providing personalized and effective care.
- Demonstrate a respectful and non-discriminatory approach in all interactions with referral parties, patients, and staff, prioritizing a positive and inclusive experience.
- Proactively engage in work with a solution-oriented mindset, contributing to a proactive and forward-thinking work culture.
- Uphold compliance with all State and Federal regulatory requirements, as well as M&N Home Care policies related to the referral and intake process, ensuring legal adherence and ethical conduct.
**Knowledge, Skills, Abilities, and Other Attributes(KSAO's)**
- High school diploma required; Bachelor's degree or equivalent professional experience preferred.
- Impeccable attention to detail coupled with a natural curiosity.
- Ability to craft professional, courteous communications with flawless spelling and grammar.
- Proven capability to proactively self-direct and self-organize.
- Experience working with the HHA Exchange Platform is preferred.
- Track record of handling sensitive and confidential information with the utmost professionalism.
- Strong customer service orientation.
- Proficiency in Hindi, Ursu is a MUST.
Pay: $19.00 - $22.00 per hour
**Benefits**:
- Paid time off
Healthcare setting:
- Long term care
Medical specialties:
- Home Health
Schedule:
- 5x8
- 8 hour shift
- Monday to Friday
- No weekends
**Experience**:
- Home care: 2 years (required)
- Intake: 2 years (required)
Work Location: In person