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Hotel Guest Service Agent
4 months ago
**Sign on bonus $500**
**Purpose**:Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room,
relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.
**Responsibilities**
- Willingness to accept the most effective role
- Welcomes guest by greeting, answering questions, and responding to requests
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
- Establishes credit by verifying credit cards or obtaining cash
- Directs guest to room by showing location on map
- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
- Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges, computing bill, and obtaining payment
- Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
- Secures guest’s valuables by processing lost and found
- Contributes to team effort by accomplishing related results as needed
**Requirements**:
- Uses customer-oriented telephone etiquette to receive information
- Greets callers, establishes rapport and projects professional tone at all times
- High school diploma or equivalent experience
- Lift up to ten (10) pounds, unassisted
- Sit and/or stand for long periods
Pay: From $17.00 per hour
Expected hours: No more than 40 per week
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekends as needed
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Ability to Commute:
- Mount Laurel, NJ 08054 (required)
Ability to Relocate:
- Mount Laurel, NJ 08054: Relocate before starting work (required)
Work Location: In person
