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Client/customer Service Manager
3 months ago
We are seeking a Client Service Manager to join our dynamic team. This role involves coordinating with internal teams, managing therapists’ onboarding and caseload, and maintaining high standards of client satisfaction.
**Duties**:
- Coordinate and streamline processes with the Outreach team and other departments to ensure efficient patient services.
- Assist with coordination of new and established patients for occupational, physical and speech therapy care.
- Aid therapists with scheduling, rescheduling, and communication needs as necessary.
- Serve as a central point of contact for therapists and patients.
- Maintain and update referral, patients, therapists, and office staff rosters.
- Update referral boards: follow up on orders, follow up on staffing patients and preauthorizations.
- Manage all aspects of relationships with patients and referral sources to ensure company expectations are met or exceeded.
Qualifications:
- Bachelor’s Degree or Associates degree preferred.
- Strong proficiency in English and Spanish language.
- Comfortable speaking to patients, families, and staff over the phone.
- Demonstrate a high degree of skill in problem solving and working effectively with people.
Pay: $48,000.00 - $50,000.00 per year
**Benefits**:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Katy, TX 77449 (required)
Work Location: In person
