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Business Relationship Manager
3 months ago
**Benefits**:
- Competitive compensation-
- Medical, Dental, and Vision insurance-
- 401(k) Retirement Savings Plan with substantial company match-
- Life and Travel Insurance-
- Tuition Assistance-
- Wellness Reimbursement Program-
- Paid Holidays and VacationWhat is a Business Relationship Manager?
This resource is part of a new team of BRMs who support various lines of business within the company. BRMs will be assigned to the following specific areas of expertise - Electric & Gas Operations and Engineering, Customer Experience and Customer Services, Utility Work and Asset Management, and ERP/Finance. Job responsibilities may evolve over time.
What does a Business Relationship Manager do?
The Business Relationship Manager is responsible for the following:
- Acts as primary point of contact for assigned business units to establish trust, foster strong partnerships, and manage expectations.- Develops a full understanding of core business processes, supporting solutions and technologies.- Provides ongoing strategic consulting support and guidance to the Business Areas on best-practice, efficient, and effective use of technology to support business processes.- Responsible for compiling requirements definition, Benefit Cost Analysis, estimating, and monitoring of benefits realization.- Ensures adherence of business requests through the Technology intake process and evangelizes the importance of governance to business stakeholders.-
- Complements the Application Support, Infrastructure & Operations and Project Management teams who have tactical and operational project responsibilities.- Anticipates and plans for future technology needs and demands based on business growth and changes.- Maintains comprehensive documentation of business requirements, project plans, and status reports to ensure transparency and accountability.- Supports the escalation of risks, issues, actions, & decisions within the portfolio to ensure on-time / on-budget / in-scope project delivery.- Leads efforts to resolve complex issues or challenges related to IT services within assigned business area(s) working to ensure mínimal disruption to business operations.- Promotes innovation and adoption of new technologies that can provide competitive advantages and operational efficiencies- Understands the business perspective and takes necessary action to integrate business requirements into Technology processes and solutions, based upon the overall strategic direction of the Company- May lead change management or training initiatives to ensure smooth adoption and implementation of new technologies and processes.- Provides support for storm restoration efforts
What does it take to be a Business Relationship Manager?
Required:
- Bachelor’s Degree in Information Systems, Business, Engineering or a related field and relevant IT, business or utility industry experience. In lieu of a bachelor’s degree, an associate’s degree in the aforementioned fields and 3 years of relevant IT, business or utility industry experience or a high school diploma or equivalency degree and 5 years of relevant IT, business or utility industry experience- Strong financial acumen- Ability to partner and effectively engage with individuals at all levels of the organization, to drive consensus and alignment with empathy.- Exceptional written and verbal communication skills- Highly organized, detail oriented, able to work with mínimal direction, able to handle multiple and shifting priorities, and have a passion for learning, value, service, and quality- Ability to analyze complex business problems & synthesize a large variety of information to yield actionable decisions & recommendations- Familiarity with IT concepts and technology trends- Excellent presentation skills and be comfortable working in a collaborative, high performing team environment- Valid driver’s license
Preferred:
- Experience in the energy & utilities industry- Certified Business Relationship Manager (CBRM) or ITIL certification- 3 years of business analysis experience, e.g. developing business use cases, business requirements, process documentation, process flow and data flow diagrams, user acceptance test plans, etc.- 3 years of experience leading, developing and executing strategic plans and/or project portfolios
This position has a career path which allows for advancement opportunities within a job series. The title and level are commensurate with experience. Pay range: $51,400 - $144,900
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.
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