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Refugee Operations Manager

2 months ago

Fairfax, United States CGI Group, Inc. Full time

Refugee Operations Manager

Position Description

This is an exciting full-time opportunity to work in a fast-paced environment with a team of passionate technologists. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. As a solution builder, you will be working to support the client's mission and goals.

This position is located in our USA VA Fairfax USAVAFAI01 office; however, a hybrid working model is acceptable.

Your future duties and responsibilities

Your future duties and responsibilities:

- Supports the PM and DPM in executing the RPC project.
- Works closely with PRM to support the overall mission for overseas and domestic components of the US Refugee Admissions Program.
- Ensures that the RPC and RSC SOPs are aligned with Department of State policy and business rules.
- Supervises refugee case processing operations. Ensures staff is cross-trained to avoid processing backlog during workload fluctuations.

identify efficiencies/automation that will increase efficiency and productivity of case processing staff.
- Supervises training, change management, and business analysts who support RSC caseworkers across the world in implement PRM policy and RPC system and processing requirements.
- Subject matter expert in refugee processing procedures. Familiar with refugee administration including report generation techniques, associated statistical methods, congressional inquiries and help desk procedures.
- Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning refugee operations activities, such as new commitments, status of

work in progress, and problems encountered. Assigns or delegates responsibility for specified work or functional activities and disseminates policy. Gives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.
- Coordinates Refugee Operations activities with START software team, User Acceptance Testing, systems design and prototype reviews to provide the user perspective in START system development and troubleshooting defects.
- Monitors and analyzes costs and prepares budget. Prepares reports and records on department activities for management.
- Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices.

Required qualifications to be successful in this role

Clearance
- Secret or Top Secret//SCI

Education and Related Experience
- A Bachelor's degree from an accredited university or college, or the equivalent combination of education, technical training, or work experience.
- Minimum of (5) years of progressive management experience
- At least five years of hands-on experience in work similar to that being supervised
- Ability to prepare management, business, technical, and personnel reports, reviews, and

documents for internal and external use.
- Excellent verbal and written communication skills
- Experience with refugee processing gained from DHS, Department of State/PRM, Department of State/PRM/RPC, DHS/Office of Refugee Resettlement, or USRAP partner employment highly desired

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $108,600.00 - $209,100.00.

At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.

CGI's benefits include:

- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid maternity and parental leave
- Learning opportunities and tuition assistance
- Member assistance and wellness programs

Due to the nature of this government contract, US Citizenship is required.

CGIFederalJob

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**Together, as owners, let's turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions