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Commercial Service Coordinator

3 months ago

Gaithersburg, United States Mallick Plumbing & Heating Full time

Welcome to Mallick Plumbing & Heating - where we aren’t just plumbers but sanitary specialists, assisting community members, families and businesses with their plumbing troubles.

As a Montgomery County Small Business, we value our relationships - including the people we work internally with, the clients we serve and our industry partners. As a member of our Mallick Plumbing & Heating Team, you will be given opportunities to develop unique and strong relationships within the industry.

Each member of our team also plays a pivotal role in the company’s journey towards success, ensuring each interaction, project and endeavor are successful.

We have been in business for over 30 Years due to the dedication and commitment from our team members. At Mallick Plumbing & Heating, you will be part of a growing business and a group of people that love what they do and who they do it for.

**Key Accountabilities as Commercial Service Coordinator**
- _**Client Communication**_ - Create a positive and lasting relationship with clients, resulting in increased client loyalty, repeat business and referrals - ultimately contributing to the company’s success.
- _**Project Coordination**_ - Utilizing organizational, communication and critical thinking skills to ensure all project elements are moving in the right direction and overcoming any obstacles that may arise.
- _**Team Collaboration**_ - Working with other individuals in a cooperative manner to achieve a common goal
- _**Permitting and Compliance**_ - Adhering to the compliance and established guidelines for ethical and safe project completion
- _**Reporting and Documentation**_ - Maintaining up-to-date client records and regular reporting of sales activities, maintenance, pipeline and forecasts
- _**Customer Satisfaction**_ - Prioritize and consistently monitor customer satisfaction in order to build long-lasting relationships with our clients.

**Other Opportunities You Will Get the Opportunity Participate in with this Role**:

- **Business Development and Marketing efforts**_:
Participate in industry events at least monthly. This is in addition to the normal undertaking of maintaining existing client relations during the day-to-day course of each project.
- **Community Service**_:_

Participate in company functions, charity events and individual efforts to give back to the community. Examples would be representing Junior Achievement, teaching a Junior Achievement class or event, participating in a charity 5k with the company participants, participating in Blood Drives, etc.
- **Internal Leadership**_:_

Take an active interest in developing in-house future managers and career paths by actively mentoring potential future “starters."
- **Personal Development**:_

Commit to personal development through coaching, Vistage, and other opportunities as they present themselves.

**Core Competence**
- Exceptional organizational and time management skills
- Proficient in Excel and Word
- Initiative-taking with the ability to work independently and as part of a team.
- Conflict Resolution
- Operational Awareness
- Business Development
- Team Building
- Analytical Thinking
- Identification and Risk Management
- Problem Solving from the Root Cause Analysis Technical and Non-technical.
- Financial Aptitude
- Leadership
- Technical Knowledge
- Negotiation
- Customer Service
- Employee Growth/Accountability
- Decision Making
- Two-way Communication

**Salary**

$50,000-$60,000

**Requirements for this Position**
- Experience with Microsoft Word, Excel & Outlook
- Service Titan experience is a bonus
- Basic plumbing knowledge is a bonus
- On-site is required for this position

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you have any experience with the CRM System ServiceTitan?

Work Location: In person