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Customer Service Representative

4 months ago

Glendale Heights, United States Startex Industries Full time
Job DescriptionJob Description

Linea di Liara & Startex Industries are seeking a dedicated Customer Service Representative to join our retail team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and support. This unique role offers an exciting opportunity to interact with customers from both companies, providing exceptional service and support across various channels.

Work Schedule: Monday to Friday, 8 am to 5 pm CST hours

In this role you will:

  • Become a product expert - understand how our items work and use that to preemptively address common problems
  • Answer inbound calls, emails, and questions on selling platforms during 8 am to 5 pm CST work hours
  • Handle about 10-20 inbound calls per day
  • Manage about 50 emails and questions per day
  • Assist customers with product questions, pricing quotes and post-sale issues
  • Work with our warehouse team to improve order processing and fulfillment times
  • Help develop, document and implement new processes to improve speed and accuracy

Requirements

  • Possess a High School diploma or equivalent
  • Willing to work on a hybrid setup (3 days/week in office and 2 days remote)
  • Self-starter, motivated to do well and excited to take on challenges and learn new skills
  • Comfortable answering phone calls and able to adapt as the position evolves
  • Problem solver, a people person, able to resolve conflicts, and thrives with minimal supervision
  • Proven experience in company selling physical products (not services)
  • Computer savvy; Knowledgeable in Gmail, Google Suite, and QuickBooks Desktop

Nice to Have:

  • Experience with Amazon Seller Central and Wayfair

Benefits

  • Competitive salary
  • Paid time off and paid holidays
  • Medical, dental, and vision insurance offered
  • 401(k) and company matching