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Member Services Representative

4 months ago

Forest Park, United States Planet Fitness Full time

The **Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

**Schedule**
- Full Time
- Monday - Thursday: 2:00 PM to 10:00 PM
- Friday: 1:00 PM to 9:00 PM
- 8-hour shift

**Essential Duties and Responsibilities**
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:

- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.

**Benefits**
- ** FREE Black Card Membership**:

- ** Paid Time Off (PTO)**:

- ** Health** **Insurance - First of the month following hire date**:

- ** Medical & Prescription drug plans**:

- ** HSA (Health Savings Account)**:

- ** Dental**:

- ** Vison**:

- ** Life/AD&D**:

- ** Voluntary Short Term Disability (STD)**:

- ** Voluntary Long Term Disability (LTD), and other additional voluntary benefits**:

- ** 401k plan after 3 months of service**

**Qualification Requirements**
- Must have a satisfactory background check.
- Punctuality and reliability are a must.
- Superior customer service skills, preferably in the fitness industry.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency.
- Hard working, enthusiastic, energetic, upbeat, and positive attitude
- Strong problem resolution skills.

**Physical Demands**
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.