Member Service Representative
2 days ago
We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Wauna Credit Union. As a key member of our lobby team, you will be responsible for providing exceptional service to our members, using our Member Advantage sales and service principles to greet and serve members in a consultative manner.
Key Responsibilities- Provide "hip-to-hip" service to members, using The Member Advantage sales and service principles to consistently refer products and services to members to contribute to attainment of CU goals.
- Assist members with transactions and questions, deposit and loan accounts and services, and escalate complaints, member-related concerns, procedural and policy concerns, and account problems to the appropriate supervisor or department.
- Work collaboratively with the team to ensure seamless service delivery and achieve business objectives.
At Wauna Credit Union, we are committed to providing a comprehensive benefits package that supports the well-being of our employees. Our robust benefits package includes:
- Full medical, dental, and vision insurance with 100% Credit Union-paid premiums for employees.
- Subsidized premiums for families and dependents.
- Life and Disability insurances.
- Family medical leave.
- Paid Time Off.
- Paid Sick Time.
- 11 Paid Holidays per year.
- Supplemental insurance products.
- Employee Assistance Program (free and confidential resources for emotional, financial, legal, and personal well-being).
- Engaging Wellness Program.
We offer a competitive salary and incentives, including:
- 401(k) Retirement Plan with employer matching from date of enrollment.
- Discounted Credit Union products (reduced interest rates or fees).
- Flexible spending accounts for medical and child care expenses.
- Free Parking at all branch locations.
We are proud to be a Learning Organization, offering:
- A Training Center complete with a hands-on Training Lab.
- Online education programs.
- Ongoing coaching and training in every position.
- Internal promotion and transfer options throughout the Credit Union.
- Career Development Education (CADET) program to develop employees along their desired career path.
- Opportunities to serve on a variety of volunteer committees.
Equal Opportunity Employer including Disability and Vets.
Pre-employment drug test and background check required.
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