Member Service Representative

2 months ago

Overland Park, Kansas, United States Sam's Club Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Member Service Representative at Sam's Club. As a key member of our team, you will be responsible for ensuring compliance with company policies and procedures, providing exceptional member service, and supporting the overall success of our operations.

Key Responsibilities:

  • Compliance and Risk Management: Ensure adherence to company policies and procedures for merchandise handling, returns, and zoning to maintain a secure and efficient work environment.
  • Member Service: Provide top-notch service to members by assisting with purchasing decisions, locating merchandise, and addressing member needs in a timely and professional manner.
  • Asset Protection: Support the identification and communication of potential risks to company assets, ensuring the security and integrity of our operations.
  • Training and Development: Assist in training associates on company processes and technology to enhance their skills and knowledge.
  • Operational Excellence: Adhere to company standards of ethics and integrity in all business practices, promoting a culture of excellence and accountability.

Benefits and Perks:

  • Competitive Compensation: Enjoy a competitive salary and performance-based bonuses that recognize your hard work and dedication.
  • Comprehensive Benefits: Take advantage of our comprehensive benefits package, including medical, vision, and dental coverage, as well as 401(k), stock purchase, and company-paid life insurance.
  • Paid Time Off: Enjoy a generous paid time off policy, including PTO, parental leave, family care leave, and more.
  • Professional Growth: Develop your skills and knowledge through our educational programs and training initiatives.

Requirements:

  • Customer Service Experience: Possess a strong background in customer service, with experience in retail operations and familiarity with front-end equipment and mobile retail applications.
  • Technical Skills: Demonstrate proficiency in using front-end equipment and mobile retail applications to efficiently manage daily tasks and responsibilities.

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