Member Services Representative

3 months ago


Elmwood Park, United States Planet Fitness Full time

Replies within 24 hours

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


Compensation: $15.50 per hour

JOIN THE CLUB

Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Orange Park, United States Planet Fitness Full time

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet Member Services, Member Service, Representative, Customer Service, Retail, Instructor


  • Cedar Park, Texas, United States Crunch Fitness Full time

    Member Services Representative Job DescriptionCrunch Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members and guests, ensuring a warm and welcoming environment at our fitness clubs.Key...


  • Cedar Park, United States Crunch Fitness Full time

    MEMBER SERVICES REPRESENTATIVE Front Desk AssociatePart Time or Full Time, Hourly Job Family: Club Staff Location: 1335 E. Whitestone Blvd. Suite AB, Cedar Park, Tx 78613 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and...


  • Comstock Park, United States Planet Fitness Full time

    Job Summary   JP Management Services, LLC is a multi-location Planet Fitness® franchisee with nine locations in west Michigan.  The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun.  We seek to hire, retain, review, recognize, and promote based on our core...


  • Elmwood Park, United States Wingstop Full time

    Wingstop - 1740 Harlem Ave - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...


  • Cedar Park, United States Planet Fitness Full time

    Provide an exceptional customer service experience by filling in for available shifts when needed. -Responsibilities include: Be on call to assist with shift coverage, as needed Check members into the system. Take prospective members on tours then as Member Services, Member Service, Seasonal, Representative, Customer Service, Retail, Instructor


  • Cedar Park, United States Crunch Fitness Full time

    MEMBER SERVICES REPRESENTATIVE (OVERNIGHT) Front Desk AssociatePart Time or Full Time, Hourly Job Family: Club Staff Location: 1335 E. Whitestone Blvd. Suite AB, Cedar Park, Tx 78613 Reports to: Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club...


  • Elmwood Park, New Jersey, United States Zips Car Wash Full time

    Job Summary:A Customer Service Associate at Zips Car Wash creates a welcoming atmosphere, puts smiles on people's faces using world-class customer service, and provides a Good, Clean, Fun car wash experience.Key Responsibilities:Enroll and support Unlimited Wash Club Members.Attend the Point-of-Sale and oversee all transactions.Maintain all aspects of the...


  • Winter Park, United States Goldfish Swim School - Winter Park Full time

    If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their...


  • Oak Park, Illinois, United States Beacon Property Services Full time

    About the Job:We are seeking a reliable and detail-oriented Janitorial Services Representative to join our team at Beacon Property Services. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and maintenance of our commercial properties.Key Responsibilities:Perform a variety of cleaning tasks to maintain...


  • Overland Park, Kansas, United States Sam's Club Full time

    Company OverviewSam’s Club is a membership-based warehouse club that offers a wide range of products and services to its members. As a Customer Experience Representative - Member Services, you will play a critical role in ensuring that our members have an exceptional shopping experience.SalaryThe hourly wage range for this position is $17.00 to $24.00,...


  • Cedar Park, United States Planet Fitness - Excel Fitness Full time

    Looking to pick up extra hours?   Join our team!  As a Seasonal Member Service Representative, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over...


  • Elmwood, United States Solventum Full time

    Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear...


  • Elmwood, Wisconsin, United States Sam's Club Full time

    Job Summary: We are seeking a skilled and enthusiastic Food Preparation Associate to join our team at Sam's Club. As a key member of our caf team, you will be responsible for preparing and serving high-quality food to our members. If you have a passion for food and a commitment to excellence, we encourage you to apply for this exciting opportunity.Key...


  • Elmwood Park, New Jersey, United States ShopRite Full time

    As a member of the ShopRite team, you will maintain a clean and organized store environment. Your responsibilities will include cleaning and sanitizing work surfaces, keeping the floor clear of debris and spills, and providing excellent customer service.Key Responsibilities:Ensure a safe and clean work environment for customers and colleaguesAdhere to...

  • Customer Service Rep

    4 weeks ago


    Elmwood Park, United States GFL Environmental Full time

    GFL Benefits:-Compensation - $17/hr-15 days of paid time off-4 medical plan options including an HSA with employer contribution & match program-401(k) with an employer match-Paid holidays-Employee Assistance Program with free counseling services.The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to...


  • Menlo Park, United States SBM Management Services Full time

    SBM Management Services - oRKGufwv [Janitor / Porter / Cleaner] As a Customer Service Representative at SBM Management Services, you'll: Transport trash & waste to proper disposal areas; Straighten areas, such as lobbies, conference rooms, locker rooms, & break rooms; Transport small equipment, tools, chairs, & tables; Empty recycle boxes; Restock supply...


  • College Park, United States Aurora Ripple Enterprises Full time

    Are you looking for a company that: Values its people by providing training and skill development? Has a winning culture with a team environment and friendly competition? Believes in promoting from within based on results, not seniority? We believe that our Customer Service Representatives are the key to our success, so we make sure we are able to attract...


  • Elmwood Park, New Jersey, United States Planet Fitness Full time

    Job SummaryThe ideal candidate will be responsible for assisting in the oversight of gym operations to ensure a positive member experience and a financially successful club.Key Responsibilities:Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.Maintain a...


  • Winter Park, Florida, United States KFC Full time

    Key Responsibilities:KFC is seeking a skilled Customer Service Representative to join our team. As a key member of our crew, you will be responsible for making and preparing guest orders with accuracy and efficiency. You will also provide a top-notch guest experience, including friendly interactions, hot & fresh meals, and a commitment to cleanliness....