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Site Support
4 months ago
**Position Title**:Site Support / Front Desk
**Supervisor**:Program Coordinator
**Program**: Pinellas Hope I
**Location**: Clearwater, FL
**Work Schedule**:Varied Days, Evenings, and Weekends
**Job Classification**: Full-Time Nonexempt
**Pay Rate**: $16.00
**Starting Date**: ASAP
**Description**: The Front Desk Clerk/Site Support helps with daily program needs at the Front Desk and throughout the Pinellas Hope Shelter grounds. Resolve problems, handle complaints, make effective decisions, receive donations¸ process mail; communicate with clients, volunteers, vendors, and donors. Responsible for walking the site regularly and reporting to supervisor any irregularities.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Periodic walks through the site during assigned shift to monitor the ongoing activities of clients to ensure normal operations of the program.
- Report to supervisor in a timely manner any client activities that are not in accordance with the program rules and regulations.
- Greet clients and other visitors to the program site and direct them to the appropriate staff
- Ensure that all visitors show identification, sign in and are provided with a name badge
- Answer the telephone and forward calls and messages to appropriate staff, volunteers or clients
- Receive and distribute mail to program staff members and clients
- Transport clients to and from appointments and/or activities.
- Keeps timely and accurate records of agency-based transportation activities of all participants.
- Maintain clean agency vehicles and report any maintenance needs to the Facility Manager.
- Sees to the safe use of adult safety belts.
- Complies with the Agency Transportation Safety Plan
- Refer walk-ins to community agencies and resources
- Assist on intake days by providing new residents with crucial information and supplies
- Distribute and replace client wrist bands and supplies as needed
- Maintain log and record client volunteer hours
- Distribute bus passes as authorized and maintain a log with detailed information
- Receive donations, complete in-kind donation forms, and provide appropriate staff members with donations
- Provide feedback and updates to the Facility Manager and Program Manager on matters related to daily activities.
**OTHER RESPONSIBILITIES**:
- Complies with all applicable training requirements.
- Complies with all company safety, personnel and operational policies and procedures.
- Complies with work schedule to ensure effective operations of Agency programs.
- Contributes positively as a member of a productive and cooperative team.
- Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
- Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**:
- Able to speak, write and understand English.
- Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
- Flexible work schedule including evenings, nights, weekends and holidays.
- Ability to stand and/or walk for long periods of time.
- Ability to set appropriate limits, work under deadlines and multi-task.
- Ability to organize, prioritize, self motivate, and deliver results.
- Excellent communication and listening skills.
- Possess strong work ethics.
- Successfully pass a FDLE Level II background screening.
- Valid Florida driver’s license, ability to drive van or bus and have reliable transportation.
- Mission driven attitude supplemented with integrity and passion.
- Adherence to the highest ethical standards, personally and professionally.
- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
- Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
- Will make a Commitment to serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.
**EDUCATION & EXPERIENCE**:
- A minimum of a High School Diploma or GED from an institution accredited by the Department of Education.
- At least two years of office experience in customer service or social services related field
- Experience transporting adults.
- **Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace.**_ **EEO/AA/ADA Employer.**
- **Catholic Charities participates in the US E-Verify program.**_
**Job Type**: Part-time
Pay: $16.50 per hour
**Benefits**:
- Employee assistance program
- Paid time off
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Customer Service and/or Social Services: 2 years (required)
- Residential/ Shelter Programs: 1 year (preferred)
License/Certification:
- Driver's License (requ
