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Network Support Engineer

2 months ago

Clearwater, United States Source 1 Solutions Inc Full time
Job Title: Network Support Engineer

Source 1 Solutions Inc is seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will be responsible for providing hands-on assistance to on-site technicians, guiding them through physical tasks while managing network and hardware-related issues during on-call night shifts.

Key Responsibilities:
  • Provide detailed, step-by-step remote guidance to on-site technicians for tasks such as hardware installation, cable management, and equipment troubleshooting.
  • Assist in the setup, configuration, and replacement of servers, networking devices (e.g., switches, routers), and storage units.
  • Be available for on-call duties during night shifts to respond to urgent requests, incidents, and system outages.
  • Execute scheduled hardware or network changes, upgrades, and configurations according to change control protocols during the night shift.
  • Remotely assist in diagnosing hardware and network issues, guiding on-site technicians through repairs or component replacements.
Requirements:
  • 2-4 years of experience in data center operations, network support, or related roles.
  • Familiarity with networking hardware (e.g., switches, routers), servers, storage devices, and data center infrastructure.
  • Experience with change control processes in IT or data center environments.
  • Strong troubleshooting skills with the ability to guide physical and technical repairs remotely.
  • Excellent verbal and written communication skills, especially for guiding non-technical personnel through technical tasks.
Preferred Qualifications:
  • Relevant certifications (e.g., CCNA, CompTIA A+, or equivalent).
  • Knowledge of ITIL or other service management frameworks.

This position is ideal for a Network Support Engineer with experience in network and hardware support who is looking to work and execute critical changes in a high-stakes data center environment.