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Customer Service Specialist

3 months ago

Baltimore, United States Mercury Plastics MD Full time

**Job Description: Customer Service Specialist**

Immediate Openings - We are in search of a Customer Service Professional to interface with customers and team members in the area of sales. This position is not eligible for remote work.

Team members are asked to contact prospects and customers to solicit orders, assist with orders already received and address customer questions.

Additionally the customer service representative will create, maintain and process quotes, sales orders, acknowledgements and communication with customers using our ERP system.

Mercury Plastics manufactures packaging for candle manufacturing, cosmetics, medical tools, energy products and contract manufactured items.

Clean, safe work environment. Convenient location. Easy commute. Great benefits. Looking for the best and brightest who enjoy being part of a successful team and someone that can work with us to build a team. Initial and random drug screening is required. Background investigation is also required.

Great working environment. Plenty of work.

Skills Required:

- Fluent English (speaking, writing and reading)
- Working Knowledge of basic sales processes
- Willingness to learn about company products
- Computer usage skills
- Microsoft Office (word, outlook, excel, teams)
- Customer communication

Experience Desired:

- There is no minimum level of experience.

Education Requirements
- High School Diploma

Compensation:

- $20 - $25/hour based on experience and proficiency.

Ongoing Training:

- Mercury Plastics most valuable asset is our team members. We invest heavily in the education and training of all of our team members. Team members are expected and occasionally required to attend and complete training. Training costs are paid by Mercury Plastics.

Work Schedule:

- Monday - Friday 7:00AM - 3:30PM

**Benefits**:

- 40 hours PTO first year - 80 hours per year after first year
- 40 hours SSL
- Multiple excellent medical benefit packages to choose from. Heavily subsidized by Mercury Plastics for team members and their family
- Vision Program
- Dental Program
- 401k
- Regular Training

Pay: $20.00 - $25.00 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance

Experience level:

- 1 year
- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Work Location: In person