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Assistant Community Manager

3 months ago

Chicago, United States The Habitat Company Full time

**Job Scope**:
The **Assistant Community Manager** is to assist the Community Manager in effectively managing the assigned community. In the Community Manager's absence, the Assistant Community Manager will assume all responsibilities associated with accomplishing community objectives as set forth by the Regional Manager and Property Ownership. In addition, the Assistant Community Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

**Duties and Responsibilities**:

- Greet residents either by phone or in person, in a professional and courteous manner, and in line with Habitat’s Core Values.
- Report any physical concerns to manager when walking the property.
- Process Account Payables weekly.
- Attend all trainings/meetings as directed by the Regional Manager, Community Manager, or Compliance Manager for further advancement of your skill level and information.
- Assist with training and developing other team members as needed.
- Assist with requests from Regional Office, as necessary.
- Assist with the preparations for Audits.
- Assist with correspondence to/from IHDA/HUD as needed.
- Meet with IHDA/HUD representatives during various audits and respond to findings, as needed.
- Generate and close work orders, as needed.
- Transmit the monthly HAP Voucher by the 10th of every month.
- Monitor the recertification process to ensure team members are working efficiently to complete all recertifications in a timely fashion.
- Complete resident recertifications in accordance to HUD rules and regulations.
- Complete annual Gross Rent process in YARDI.
- When meeting with residents, document their file with any concerns complaints that could become a future issue for the Management Office.
- Prepare and submit property incident reports, as needed, on the Habitat Liability form and copying the Community Manager and Regional Manager.
- Assist with planning and participating in community activities.
- Conduct all business in accordance with The Habitat Company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to property management.
- Maintain awareness of local marketing conditions and trends; contribute ideas to the Community Manager for marketing property and improving resident satisfaction.
- Complete payroll when the Community Manager is not present.
- Inform the Community Manager of any issues that you are not able to resolve, using the appropriate form of communication.
- Keep a monthly log of major resident concerns and management issues and provide the information to the Community Manager for completion of the Executive Summary by the 17th of the following month.
- Perform other related duties as assigned

**Skills and Qualifications**:

- High school education or equivalent in work experience.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Ability to assist the property manager in day-to-day activities.
- Preferred accreditations include Certified Occupancy Specialist (COS) and EIV certification.
- Previous experience conducting recertifications preferred.
- IL Leasing License or ability to obtain within 120 days of hire