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Community Operations Assistant

2 months ago

Chicago, Illinois, United States Avanath Full time
Job Description

**Job Summary**

Avanath is seeking a highly skilled and dedicated Community Operations Assistant to join our team. As a key member of our operations team, you will be responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.

Key Responsibilities:

  • Resident Relations and Customer Service:
    • Provide exceptional customer service to residents at all times.
    • Manage and promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner.
    • Function as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
    • Organize and execute resident appreciation and retention events.
    • Maintain a secured confidential file for each resident.
    • Answer phones, greet walk-ins, and foot traffic.
    • Assist with leasing job duties, including touring prospective residents.
  • Fiduciary:
    • Handle all monies of the property, including collecting, posting, and depositing rents/security deposits and other community income.
    • Review resident files and ledger records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, and implement procedures for collecting on delinquencies.
    • Assist with monthly projection reporting, inspect vacancies, make-ready apartments, and models.
    • Inspect the property for community policy violations, needed repairs, and overall landscaping.
    • Meet regularly with the Community Manager and Regional Manager to discuss community performance.
  • Staff Leadership:
    • Maintain a service-oriented environment by always exhibiting a professional appearance and attitude.
    • Oversee property operations and staff in the Community Manager's absence.
    • Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed.
    • Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.
  • Adherence to Property Management Rules, Regulations, and Guidelines:
    • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
    • Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.
    • Follow the Company's established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.

Requirements:

  • 2+ years' experience as an Assistant Community Manager.
  • LIHTC/Tax Credit and HAP Program Knowledge required.
  • Excellent communication skills and an unmatched dedication to customer service.
  • Solid track record of bookkeeping and rent collection.
  • Thorough understanding of landlord/tenant law.
  • Strong understanding of Fair Housing Laws.
  • Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
  • Resourceful and organized.
  • Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
  • Working knowledge of Yardi Voyager Property Management software.

Physical Demands & Working Conditions:

  • The incumbent in this role is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
  • Frequent sitting and walking.
  • Repetitive use of computer, keyboard, mouse, and phone.
  • Reading, comprehending, writing, performing calculations, communicating verbally.
  • May work in an elevated site, may walk on uneven ground.
  • Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You:

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

  • Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
  • Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more.
  • Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
  • Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.