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Manager, Complex Sales Order Management

2 months ago

York, United States Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**Job posting end date**: 05/31/2024

Introduction

We are seeking a Manager, Complex Sales Order Management to join our Grinding, Bulk and Pyro (GBP) Business Line. You will be responsible for leading an international team of Delivery Managers to support the successful and on time delivery of customer’s complex spares orders for the Grinding, Bulk and Pyro (GBP) Business Line. The GBP Business Line consists of Grinding, Stirred mills, HPRGs, Bulk Material Handling, Kilns and Pyro Processing equipment.

This position is mainly located in York, PA but we offer flexible hybrid schedules.

Team you belong to

You will join a team of Quotation and support experts dedicated to overseeing, coordinate and monitor the execution of complex spare part orders that have specific order handling, purchasing, manufacturing, and/or logistics requirements.

We work closely with internal // external stakeholders around the organization. Our team culture is all about getting things done in a timely manner, and capable of solving issues. The members in our team are in York (PA), Sala (SE), and Vadodara (IN).

What you’ll do

Responsible for developing and managing the global team’s competence, capability, and capacity to execute and deliver complex sales orders in a timely manner.
Drive, coach, and support the team´s work to ensure successful completion of the orders in a timely and technically complete manner.
Monitor the global workload across the team to ensure proper service levels are achieved.
Ensure team provides overall oversight, coordination, monitoring, and communication of the cases to stakeholders throughout the delivery of the order and according to contractual requirements, corporate processes, and guidelines.
Ensure deliveries are carried out efficiently in line with agreed schedules, quality, and cost.
Maximize the business outcome and customer experience.
Analyze customer orders, set delivery priorities, and make schedule adjustments to meet timely delivery goals.
Analyze and troubleshoot delivery issues in a timely fashion.

Who you are

Four (4) Year applicable Engineering, Supply Chain or Business Degree (or equivalent experience).
Eight (8) years’ experience in supply chain, order or project management, or sales support.
Previous managerial experience is preferred.
High sense of urgency and the ability to develop action plans and meet deadlines.
Business and relationship oriented
Must understand and have the ability to implement our BU/BL strategy, and fully understand the financial requirements.
Strong communication skills, plus co-operation, interpersonal and presentation skills to manage internal and external interfaces.

What's in it for you

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services.
Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable

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