Service Partnerships Manager
2 weeks ago
THIS IS A NON-CIVIL SERVICE POSITION
CITY OF BALTIMORE, MAYOR'S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT
SERVICE PARTNERSHIPS MANAGER - Group Violence Reduction Strategy GRANT SERVICE SPECIALIST III
OPENING DATE: 5/7/2024
CLOSING DATE: 6/28/2024 - at 12:00 AM Midnight
Key Responsibilities
Management and Oversight
- Oversee grant and contracts with the organization(s) providing direct street outreach and intensive life coaching/case management for participants in the Strategy
- Work closely with funders, the City of Baltimore’s Bureau of Procurement, the Bureau of Budget and Management Research and others, as appropriate, to manage grants and contracts related to service, research and training partners
- Standardize and track contacts, enrollment, engagement, services and outcomes of high-risk individuals, involved in the Strategy among partners to facilitate performance management, accountability and decision-making
- Conduct regular site visits to review progress and identify barriers to outreach and engagement (virtual, if necessary)
- Provide technical assistance and training, as needed and where needed, in areas including monitoring and evaluation and planning
Coordination
- Proactively cultivate positive working relationships with City and community service partners, including Roca and Safe Streets
- Mobilize and support the authentic participation of support and outreach partners in GVRS operations and governance
- Align and strengthen support and outreach coordination systems within City operations, policies, and budget,
- Convene regular support and outreach coordination meetings to establish and track immediate safety plans for high-risk referrals and clients, as well as facilitate performance review meetings to determinate service gap and set priorities.
- Ensure consistent attendance and full participation at GVRS-related events (e.g., planning meetings and public-facing events)
Evaluation
- Support the Deputy Director by serving as the lead on all internal and external efforts to assess and evaluate the performance of the support and outreach component of the strategy
- Work with community-based grantees to track contacts, enrollment, engagement, services and outcomes of high-risk individuals, involved in the Strategy, and proactively identify solutions to challenges in meeting targets accordingly
Qualifications/Skills
- Excellent interpersonal and communication skills (written and verbal)
- Strong ability to build and maintain relationships across a range of stakeholders
- Good analytical, negotiation, and problem-solving skills
- Demonstrated experience with results-based management
- Ability to manage multiple priorities simultaneously
- Professional administrative, time and task management capacity
- Genuine commitment and sensitivity to all Baltimore City residents, including high-risk individuals
- Ability to work collaboratively with police officers and other criminal justice partners
- Highly motivated and independent, yet team-oriented
- Must be able to work flexible hours and have reliable transportation
- Bachelor’s degree in social work, urban planning, criminal justice, public health or other related field. Master’s degree preferred, but not required
- Minimum of three (3) years in program management and oversight
- Excellent communication skills (written and verbal)
- Experience working with high-risk individuals, including knowledge of safety issues, service barriers and gaps
- Working knowledge of Microsoft Office (Word, Excel, and PowerPoint)
The City of Baltimore is an Equal Opportunity Employer
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