Community Volunteer and Services Coordinator
3 weeks ago
POSITION SUMMARY:
The Community Services Coordinator facilitates the delivery of education, referral, and support services to volunteers, parents, caregivers, students, and the public by maintaining a robust volunteer program, performing intake and scheduling services; partnering with leading academic institutions to provide dynamic, and community-based service-learning experiences for student interns.
RESPONSIBILITIES:
1. Volunteer Service Support
Develop and implement strategies to recruit & screen volunteers and interns for all programs.
Establish and sustain leadership positions for volunteers, Parent Leaders, and service participants by, in part, developing a unique process for program participants to transition over time into volunteer positions within the agency as appropriate.
Recruit and coordinate donor gifts for program participants and plan agency-wide volunteer recognition events.
Seek out funding sources and assist with grant writing, as necessary.
2. Direct Services
Responsible for scheduling program orientations using agency calendar and database.
Track all caller information electronically through internal database.
Coordinate regular orientations and on-boarding training for interns and volunteers.
Assist with providing coverage on the 24-hour Parent Helpline.
Provide callers education and referrals by means of telephone, email, electronic chat responses, and in person.
Jointly with the caller, identify community resources, internally and externally, that would help meet client needs.
3. Community Coalition Building
Generate partnerships with corporations and civic organizations to develop “pools†of potential volunteers.
Advance unique partnerships with universities, colleges, non-profits, and the business community that support the professional development of staff, volunteers, interns, and Parent Leaders.
4. Administration and Data Collection
Devise methods for tracking volunteer efforts and standardizing volunteer records.
Recommend annually a budget to support program activities and services.
5. Other duties
Work in a cooperative and professional manner with staff, Board members, and donors.
Assist with department tasks as needed.
EDUCATION:
 Bachelor's degree in behavioral sciences (Social Work, Psychology, Sociology, Mental Health, Nursing, and Education).
SKILLS:
Have at least 3 years of experience working in a non-profit field, with at least 1 year of supervisory experience.
Working knowledge of community resources.
Program development/implementation experience.
Experience working with volunteers from various backgrounds including interns, professionals, donors, and community members.
WORK ENVIRONMENT:
Must work flexible hours, including weekends and evenings.
Must be prepared to travel to various program sites, and various communities.
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