Passenger Service Manager

Found in: Talent US C2 - 1 week ago

Baltimore, United States HHS, LLC Full time
Passenger Services Duty Manager/Shift Manager

Salary $55,000

Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities. 

 

Responsibilities

  • Deliver effective passenger services solutions to our customers

  • Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements

  • Address and resolve customer service issues in a timely manner with professionalism

  • Review new airline and vendor contracts and provide feedback

  • Meet with customers regularly to receive feedback and monitor satisfaction levels

  • Build and maintain relationships with key stakeholders

  • Manage safety and security procedures to comply with HHS operating standards

  • Create a positive and inclusive work environment to lead and motivate team members

  • Monitor and/or conduct required training of team members

 

Skills

  • Interpersonal Skills: Ability to interact with individuals at all levels of the organization

  • Communication: Effective written, spoken, and non-verbal communication as well as presentation skills

  • Customer Service: Service-oriented mentality with a focus on exceeding expectations

  • Professionalism: Maintain a positive and professional demeanor 

  • Decision Making: Ability to quickly make sound decisions and judgments 

  • Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

  • Team Player: Willingness to collaborate and provide support where needed to achieve outcomes

  • Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

  • Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

 

Requirements

  • 2 to 5 years of management experience

  • Ability to work a flexible schedule that may include nights, weekends, and holidays

  • Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities

  • Knowledge of applicable FAA and OSHA regulations

  • Experience negotiating contracts

  • Ability to work a flexible schedule that may include nights, weekends, and holidays

  • Computer skills including word processing, spreadsheets, email, and ordering platforms

  • Must be willing to relocate for promotion opportunities


Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. 


We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.


What We Offer

  • Paid time off (vacation and sick)
  • Medical, dental, and vision insurance
  • 401(k) with employer match
  • Employee assistance program (EAP)
  • Employee resource groups (ERGs)
  • Career development and ongoing training


Important to Know

  • Veterans and candidates with military experience are encouraged to apply.
  • HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. 


  • Passenger Service Manager

    6 hours ago

    Baltimore, United States HHS, LLC Full time

    **Passenger Services Duty Manager/Shift Manager**: Salary $55,000 Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business...

  • child passenger safety technician

    Found in: beBee jobs US - 2 weeks ago

    Baltimore, Maryland, United States State of Maryland - MDH Infectious Disease & Environmental Hlth Svcs Full time

    Introduction\r GRADE15\r LOCATION OF POSITIONMDH - Office of Healthy Homes and Communities\r201 W. Preston Street\rBaltimore, MD 21201\r Main Purpose of JobThe primary purpose of this position is to assist the�Maryland Kids In Safety Seats (KISS)�Program Coordinator with�the�planning, implementing and evaluating�of�in-person or virtual child...

  • Dispatcher

    Found in: Talent US C2 - 2 weeks ago

    Baltimore, United States My City Transportation Full time

    We are seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. Critical results include:Phone calls were answered promptly and hold times were kept to a minimum and according to the contract.The passenger database is maintained accurately and new entries are...

  • Dispatcher

    2 weeks ago

    Baltimore, United States My City Transportation Full time $16 - $18

    We are seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. Critical results include:Phone calls were answered promptly and hold times were kept to a minimum and according to the contract.The passenger database is maintained accurately and new entries are...

  • Airline Wheelchair Assistant

    3 days ago

    Baltimore, United States Prospect Airport Services Full time

    **Are you looking for a flexible job in a friendly work environment where you have the opportunity to take home cash tips? Would you like to meet interesting people and assist airline passengers with their wheelchair and transportation needs? If you answered yes to any of these questions then Prospect Airport Services at the Baltimore-Washington...

  • Tour Bus Driver

    Found in: Lensa US P 2 C2 - 1 week ago

    Baltimore, United States SST Direct Full time

    We are currently searching for an exceptional and proficient CDL Bus Driver for a direct employment opportunity with our client in Glenelg, MD. This position offers full benefits including PTO, Medical, Dental and 401k! Compensation ranges from $27.00 to $30.00 per hour, + Tips based on experience. A bus driver is responsible for transporting passengers...

  • Tour Bus Driver

    2 weeks ago

    Baltimore, United States SST Direct Full time

    Job DescriptionJob DescriptionWe are currently searching for an exceptional and proficient CDL Bus Driver for a direct employment opportunity with our client in Glenelg, MD.This position offers full benefits including PTO, Medical, Dental and 401k! Compensation ranges from $27.00 to $30.00 per hour, + Tips based on experience.A bus driver is responsible for...

  • Tour Bus Driver

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Baltimore, United States Superior Skilled Trades Full time

    We are currently searching for an exceptional and proficient CDL Bus Driver for a direct employment opportunity with our client in Glenelg, MD.This position offers full benefits including PTO, Medical, Dental and 401k!Compensation ranges from $27.00 to $30.00 per hour, + Tips based on experience.A bus driver is responsible for transporting passengers from...

  • Customer Service Officer

    Found in: beBee jobs US - 1 week ago

    Baltimore, Maryland, United States Alstom Full time

    We are looking for an Customer Service Officer for our Baltimore, Maryland facility. Based in Baltimore, Maryland, the Customer Service Officer has total responsibility for customer service programs for the MARC O&M Project. The position provides direction and leadership to the customer service team in the Baltimore operations center and interacts closely...

  • Driver - MTA Mobility

    1 week ago

    Baltimore, United States Thrifty Transportation, Inc Full time

    Job DescriptionJob DescriptionWe are looking for a MTA Mobility Para-Transit Driver to join our team! You will be responsible for driving company vehicles in a safe, courteous, and reliable manner throughout the contracted service area within a daily assigned time schedule.Responsibilities:Provides safe, reliable and efficient transportationMaintains a...

  • Customer Service Officer

    Found in: beBee S US - 2 weeks ago

    Baltimore, United States Alstom Full time

    We are looking for an Customer Service Officer for our Baltimore, Maryland facility.   Based in Baltimore, Maryland, the Customer Service Officer has total responsibility for customer service programs for the MARC O&M Project.  The position provides direction and leadership to the customer service team in the Baltimore operations center and...

  • Service Manager

    2 days ago

    Baltimore, United States Manitowoc Co. Full time

    Create technical content and illustrations of operator's manual for new product with GRIPS and ISO draw according to defined requirements. Create technical illustrations of parts manual. Work with subject expert to understand and write descriptive and step-by-step procedures. Work with Operation Team to create weekly SN crane publishing plan. Update parts...

  • Roofing Service Manager

    2 days ago

    Baltimore, United States Civic Works Full time

    **Organization Summary** Civic Works’ Energy Programs makes it easy and affordable for Baltimore City and Central Maryland residents to go solar and upgrade their energy efficiency. Through our programs, residents of all income levels lower their energy bills, improve the comfort and safety of their homes, and have a positive impact on the environment. As...

  • Conference Services Manager

    1 week ago

    Baltimore, United States Northwood Hospitality Full time

    Job Description Conference Services Manager at Cheeca Lodge & Spa: Elevating Events and Weddings Join Our Team: Located in the stunning Florida Keys, Cheeca Lodge & Spa seeks a dedicated Conference Services Manager to lead our event and wedding planning operations. As part of our team, you will orchestrate unforgettable events in a resort known for its...

  • Sr/Field Electrical Engineer

    3 days ago

    Baltimore, United States Amtrak - The National Railroad Passenger Corporation Full time

    Provides technical, logistical, and administrative support to the Manager Engineering Production (C&S Maintenance) for the efficient and cost-effective management of large-scale signal construction/production work on the right of way. Work in both th Electrical Engineer, Maintenance, Engineer, Field, Operations, Electrical, Transportation, Business Services

  • Transportation Field Investigator II

    Found in: beBee jobs US - 2 weeks ago

    Baltimore, Maryland, United States State of Maryland - PSC Common Carrier Investigations Full time

    Introduction\r***Repost***\r**RECRUITMENT REPOST. PREVIOUS APPLICANTS NEED NOT REAPPLY.**\r\r\r\r\rThe Maryland Public Service Commission (PSC or Commission) regulates public utilities and certain passenger transportation companies doing business in Maryland. The Commission regulates gas, electric, telephone, water, and sewage disposal companies. Also...

  • Sr/Field Engineer

    3 days ago

    Baltimore, United States Amtrak - The National Railroad Passenger Corporation Full time

    Assist in the management of the day-to-day operations of the Track Department, including the inspection, maintenance, and construction of tracks, turnouts, and drainage improvements. Daily tasks will include responsibilities in both the office and th Field Engineer, Engineer, Technical Support, Field, Operations, Construction, Transportation, Business...

  • EV Field Service Manager

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    Baltimore, United States HQHR Full time

    Join a fast-growing company in the electric vehicle industry as an EV Field Service Manager. Our client, is a leading provider of innovative electric vehicle solutions, and they are seeking a highly skilled and experienced individual to oversee and manage their field service operations. As an EV Field Service Manager, you will be responsible for coordinating...

  • EV Field Service Manager

    2 weeks ago

    Baltimore, United States HQHR Full time

    Job DescriptionJob DescriptionJoin a fast-growing company in the electric vehicle industry as an EV Field Service Manager. Our client, is a leading provider of innovative electric vehicle solutions, and they are seeking a highly skilled and experienced individual to oversee and manage their field service operations. As an EV Field Service Manager, you will...

  • EV Field Service Manager

    7 days ago

    Baltimore, United States HQHR Full time

    Job DescriptionJob DescriptionJoin a fast-growing company in the electric vehicle industry as an EV Field Service Manager. Our client, is a leading provider of innovative electric vehicle solutions, and they are seeking a highly skilled and experienced individual to oversee and manage their field service operations. As an EV Field Service Manager, you will...