Customer Service 1

4 weeks ago

Baltimore, United States Pilot Freight Service Full time

** Customer Service 1**

**Job Category****:** Last Mile **Requisition Number****:** CUSTO004537 Showing 1 location **Job Details**

**Description**

**Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Baltimore Station, located in Curtis Bay, MD. The hours for this position will vary. Must be available to work weekends.**

**Responsibilities:**

* Assist the management team with opening and closing functions.

* Assisting with route assignment. Confirm contractor uniform compliance and on time arrival by use of daily tracking report

* Assisting in verifying procedures are followed regarding truck delays and communication to the stores and client

* Validating that the pre-call functions are completed and procedures followed.

* Auditing the billing process and validating that all paperwork is processed and filed as directed

* Answer the main telephone line.

* Using a clear and understandable speaking voice

* Routing calls to the appropriate individuals using iPhone or Google text/voice

* Providing customers with updates on the status of their delivery with information from the computer system

* Completing pre-calls to customers notifying them of their delivery window

* Arranging in-home delivery for customers.

* Receiving information from the customer

* Getting directions to the customers home

* Inputting information into the computer

* Explaining the scheduling policy to the customer

* Completes other responsibilities as assigned by a member of the management staff

* Attendance and Punctuality are essential functions of the job

* Must be fully vaccinated against COVID-19.

**Qualifications:**

* Must have some Customer Service background, preferably in Furniture Delivery Operations

* Must be detail-oriented

* Must have excellent computer and communication skills

* Must have the ability to multi-task in a high-paced environment

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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