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Client Solutions Architect, Education

4 months ago

Rockville, United States Abt Global Full time

**The World at Abt**

Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt Global Inc. Creating a more equitable and sustainable world is no small task, but we are driven by big challenges.

We are a team of 3,000+ people in over 50 countries working in unison and focused on the bigger picture. Only by sharing our commitment and energy do we affect change and push the boundaries of what’s possible. We welcome diverse ideas, backgrounds, and viewpoints - joining Abt means access to exceptional thinkers at the top of their game.

To thrive at Abt is to embrace flexibility and freedom. We’ll enable your entrepreneurial spirit to design your work as you deem fit, balancing your work and personal life as needed to optimize personal well-being. Creating a more equitable world starts from within - we look after people around the world, and we’ll do the same for you.

Ready to embrace rewarding and meaningful work? Now’s your chance.

**The Opportunity**:
The Client Solutions Architect, Education, supports primarily Abt’s Human Services Portfolio and its associated client accounts (e.g., Education; Children, Youth & Families, etc.) to generate client demand, capture new business opportunities, secure key contract recompetes, and deliver client-centric solutions on projects that fully understand and effectively respond to the client’s needs, constraints, objectives, and operating environment.

**Core Responsibilities**:

- Supports portfolio and client account leads in developing strategies and plans for growth.
- Supports capture and bid of the portfolio's top opportunities and critical recompetes.
- Supports, and may serve as, the opportunity lead and/or technical lead for capture and proposal efforts with Human Services and Education clients.
- Engages with solution architects and other experts across all of Abt’s capability lines to craft effective, winning solutions that are responsive to the client’s needs and operating realities.
- Helps to craft effective capture and win strategies and frequently serves as a color team reviewer to ensure that win strategies are implemented in bids.
- Partners with portfolio lead, client account leads, project leads, and others to develop, lead, and execute client demand generation efforts, including the development and delivery of white papers and unsolicited proposals for new work.
- On newly awarded opportunities, supports account and project leadership in standing up a ready and effective project team and technical, management, and staffing solutions fit to the client’s operating environment.
- Often serves as a technical advisor and/or project quality reviewer on projects within the portfolio, leveraging their domain and customer expertise.
- Coaches and advises project leaders and other senior staff working on projects within the portfolio, specifically with respect to the client context.
- Supports critical client conversations on projects and captures, to include helping to manage issues, address points of customer dissatisfaction, and gain the customer's assessment of Abt performance (e.g., "voice of the customer").
- May serve in other direct-delivery roles on projects, to include as Project Director.

**What We Value**
- Bachelor’s Degree + 15 years of relevant experience, or Master’s Degree + 12 years of relevant experience, or PhD + 10 years of relevant experience.
- Proven technical expertise; recognized both within and outside the organization as an expert and thought leader in education.
- Exhibits an exceptional degree of ingenuity, creativity and resourcefulness in understanding and advancing thought leadership in education.
- Has demonstrated the ability to integrate capabilities in research, technical assistance, digital and data solutions, and equity together into holistic solutions for pressing challenges and high priorities within education.
- Seeks, develops, and shares information that extends Abt’s knowledge of education. Applies such information to guide development and delivery of concepts, theories and products in the education space.
- Often acts independently to uncover and resolve issues associated with meeting client needs in education.
- Significant experience in business development and client relationship management.
- Experience identifying and selecting solutions, approaches, and methods appropriate to education and appropriately sizing and tailoring project approaches to client needs.
- Willingness to mentor and develop other staff in the account both on education-specific solutions and topics and on business development, and to contribute to a positive team environment in the Human Services portfolio and across the Domestic Division.
- Commitment to Abt’s mission to improve health and well-being for people worldwide, and to Abt’s commitment to centering equity as the cornerstone of our identity.

**What We Offer**

We foster an enviro