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Member Care Representative I
4 months ago
**Do you excel at delivering exceptional customer service while working in a fast-paced team environment? Do you pay careful attention to detail to ensure your work is accurate?**
We’d like to welcome a **Member Care Representative I** responsible for delivering an excellent Member experience to current and potential Members. They provide a high level of personal service by consistently delivering an extraordinary experience through our signature service, FACES (Friendly, Accurate, Courteous = Excellent Service).
The designation of the title Member Care Representative I has been established for an Employee who is entering into the financial services industry and one who is learning and developing in all of the basic job tasks of a teller.
**This is a Prime-time position (8-12 hours/week). You must have Saturday availability, as well availability on the weekdays for the first week of onboarding.**
**REQUIREMENTS & RESPONSIBILITIES**
The Member Care Representative I (MCR), is responsible for educating our Members on a variety of products and services the credit union offers. In addition to this, the MCR I will perform essential job functions as described within the MCR I Job Functions and Responsibilities in the attached job description.
**QUALIFICATIONS**
- Excellent listening and communication skills.
- Demonstrated outstanding customer service skills.
- Ability to work in a fast-paced team environment.
- Previous experience providing product recommendations and referrals.
- Ability to handle multiple priorities simultaneously with a calm, friendly demeanor.
- Demonstrate detail orientation.
- Proven ability to consistently report to work, on time, as scheduled.
- Consistently demonstrates professional manner and attire.
- Ability to learn new systems, policies and processes quickly.
- Working knowledge of the Microsoft suite of office products.
- Previous experience with cash handling and balancing a cash drawer - preferred but not required.
- Previous Teller experience preferred but not required.
- Requires a high school diploma or equivalent.
- 1 year of experience in customer service preferred.
**BENEFITS & TOTAL REWARDS**
LBS Financial offers our Prime-time Employees:
- Aflac Group Plans
- Healthiest You Teladoc Services
- Employee Assistance Program
- Accrued Time Off: Vacation and Sick
- Voluntary 401(k) and Roth(k)
- Opportunity to qualify for fully funded Pension Plan
- Rewards and Recognition Program
- Educational Reimbursement
- Paid Volunteer hours
- Loan discounts and free branch services
- SmartDollar Financial Wellness benefit
- Nationwide Pet Insurance
- Discount entertainment, movie tickets, travel, car rentals, and much more
**PAY RANGE**
In accordance with California’s Pay Transparency Act (SB 1162), the expected salary range for this position is between:
$18.50 - $20.00
LBS Financial employees must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Prime-time 8-12 hours/week