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Access Operations Liaison

4 months ago

Charlottesville, United States UVA Health Full time

This position will support all of UVA Health entities (UVA Medical Center, UVA Physicians Group, UVA Community Medicine and School of Medicine). This position will be responsible for sustaining improvements and changes made to scheduling tools, templates and processes in order to provide better access to patients. The role will serve as liaison between front line Access and Clinic Operations, SOM Physicians and APPs, Capacity Management, Epic, and Quality and Standards teams to ensure consistency, effective communication and continuous improvement. This person will also be responsible for learning their departments’ decision trees and templates in order to understand the implications of potential changes. He/she will support data needs and validate any proposed changes against agreed upon standards and guardrails.

Communicate and collaborate with stakeholders
Provide feedback to management on means to achieve access goals and resolve issues
Facilitate discussions with clinical, access and provider teams regarding perceived needs and processes, then be able to translate those needs into recommendations
Support all team members in their learning and understanding of new scheduling functionality and associated workflows
Coordinate post-implementation review of project goals, outstanding questions or issues and work with operational leaders as requested to help sustain goals
Provide intake and review for changes and new projects to ensure alignment with standards; escalate using appropriate pathway when needed
Pull data and monitor trends
**Other duties as assigned Position Compensation Range**: $51,417.60 - $82,264.00 Annual

MINIMUM REQUIREMENTS
**Education**: Bachelor’s Degree preferred, Associate’s Degree required
**Experience**: 3 years of experience required; 5 years preferred
**License/Certification**: n/a

PHYSICAL DEMANDS
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.