Access Operations Manager
7 days ago
This supervisory role is accountable for the day-to-day operations included in the Access initiative. The successful candidate will be responsible for team building, issue resolution, quality assurance, training, and ensuring exceptional customer service both within and outside the Health System related to the Access experience.
Key Responsibilities- Provides day-to-day supervision of Access staff to promote an optimal patient experience, customer service, and availability of medical services.
- Investigates, documents, and resolves or refers problems and conflicts using the appropriate help chain.
- Advocates for patients and families while coordinating multi-visit scheduling appointments.
- Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
- Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.
- Maintains a positive and professional work environment conducive to professional development.
- Education: High School Graduate or Equivalent required. Associate's Degree Preferred.
- Experience: 3 years relevant experience
- Licensure: None required.
Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull < 20lbs.
The University of Virginia, including the UVA Health System, is fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.
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Access Manager
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Access Manager
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Charlottesville, Virginia, United States Commonwealth of Virginia Full time{"title": "Patient Access Manager", "content": "Job SummaryWe are seeking a highly skilled Patient Access Manager to join our team at the Commonwealth of Virginia. As a key member of our Patient Friendly Access initiative, you will be responsible for overseeing the day-to-day operations of our patient access staff, ensuring an exceptional patient experience,...
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Access Operations Liaison
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