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Customer Service Support Specialist

2 months ago

Herndon, United States General Dynamics Information Technology Full time

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
None

Suitability:
Public Trust/Other Required:
Job Family:
Systems Administration

Job Qualifications:
**Skills**:Customer Service, Linux, Microsoft Windows, Troubleshooting

Certifications:
**Experience**:
5 + years of related experience

US Citizenship Required:
Yes

**Job Description**:
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT:

- Windows Operating System: Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
- Broad Technical and Analytical Competency: Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
- Organizational Competency: Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.

REQUIRED SKILLS:
The Contractor shall possess and provide the following required skills and demonstrated experience:

- Demonstrated experience in customer service
- Demonstrated experience in technical support service
- Demonstrated experience in system administration for Windows and Linux systems
- Demonstrated experience trouble-shooting hardware, telephony, and video
- Demonstrated experience deploying and testing hardware and software
- Demonstrated experience using an enterprise ticketing system
- Demonstrated experience working with Windows Operating Systems
- Demonstrated experience working with Linux Operating Systems
- Demonstrated knowledge of LAN/WAN architectures and troubleshooting
- Demonstrated working knowledge with VPN clients such as Cisco VPN and others

DESIRED SKILLS:
Other skills and demonstrated knowledge that are highly desired but not required to perform the work, include:

- Demonstrated exceptional security practice in working with Restricted Handling (RH) data
- Experience working with special systems such as FSA3 and FiCE
- Trained and Certified as a Data Transfer Officer
- Trained and Certified as a Krypto handling technician
- Trained to support special “Back Room” requirements
- Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures

WHAT YOU’LL NEED TO SUCCEED:

- Education: BA/BS in Information Technology or related field
- Required Experience: 5+ years of related experience
- Security Clearance Level: TS/SCI with Polygraph
- Location: Dulles, VA (On Customer Site)
- US Citizenship Required

GDIT IS YOUR PLACE:

- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays

OpportunityOwned

GDITCareers

WeAreGDIT

JET

ISP2024InnovativeTalent

The likely salary range for this position is $108,158 - $146,331. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA VA Herndon

Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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