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AOG Customer Support Specialist

2 months ago

Herndon, Virginia, United States Sparks Personnel Services, Inc. Full time
Position Overview

The AOG Customer Support Specialist plays a crucial role in managing customer interactions related to Aircraft on Ground (AOG) situations. This position is vital for ensuring that clients receive timely and accurate information regarding their orders and inquiries.

Key Responsibilities
  • Manage customer orders and provide detailed quotes.
  • Oversee logistics operations to ensure efficient processing.
  • Communicate part availability, pricing, sourcing, and delivery timelines to clients.
  • Coordinate with international teams to ensure all customer needs are met effectively.
  • Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
Qualifications

The ideal candidate will possess strong communication skills and a customer-focused mindset, with a background in logistics or customer service.