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Homecare Services Coordinator

3 months ago

Grafton, United States Comfort Keepers Full time

**Make more than a living**

**Are you looking for a rewarding career that will allow you to make someone's day special, every day? Do you love building and maintaining working relationships with others that improve their quality of life? If so, we've got the job for you**

Comfort Keepers is seeking a dedicated, experienced Homecare Services Coordinator (HSC) for our Grafton, WI office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their homes. As a Homecare Services Coordinator (HSC) you will have the opportunity to support our caregivers in delivering one-on-one care that enhances the quality of life of our clients and their families.

**Job Summary**:
The Homecare Services Coordinator (HSC), in conjunction with the office support team, is responsible for managing the client experience from their first visit through the continuity of their care. The role of the HSC begins in the office, where you will assist in developing and monitoring ongoing caregiver and client relationships through the proactive management of the client schedule. This will include selecting and apportioning work among the caregiver staff based on skills, performance, and the overall needs of the client. Next, the HSC will facilitate communication between the caregiver and the client, ensuring that all client needs are met through the delivery of quality care, as well as identifying and resolving potential client issues that may arise. Finally, the HSC will work to ensure that the office has adequate staffing levels and availability to service potential clients.

**Job Requirements**:

- Minimum of high school diploma or GED.
- Minimum of 2 years of related experience with experience in scheduling in client care or scheduling preferred.
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
- Demonstrated leadership skills and outstanding people management skills.
- Must be able to work under time pressures and manage multiple demands simultaneously
- Exceptional customer service skills and written/verbal communication.
- Strong problem-solving and organizational skills.
- Willingness to spend extended periods of time on the phone.
- A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check).

**Job Benefits**:

- Medical, Dental, Vision, Life, and Short/Long Term Disability benefits are available the first of the month following 30 days from the date of hire for full-time employees.
- Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck and may be used immediately after accrued.
- 401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following 90 days from the date of hire.

**Position Physical Demands**:
Walking, sitting, and standing with lifting is not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone. Office and fieldwork are both required.

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.