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Lead Residential Support Coordinator

2 months ago

North Grafton, United States MAB Community Services Full time
Job Overview

Position Title: Residential Coordinator

Department: Adult Disability Services

Reports to: Program Support Director

FLSA Status: Exempt

Position Summary: The Residential Coordinator is responsible for overseeing and leading the team of Residential Counselors and the staff at the designated Cluster Home. This role ensures the effective operation of the residence while promoting quality care and person-centered planning for all individuals. The Coordinator is also tasked with fostering and maintaining positive relationships with community partners.

Leadership and Staff Development: Provide clear guidance and support to enhance staff performance within the MAB community.

  • Design and implement staff schedules to maintain required ratios as outlined in safety protocols.
  • Ensure timely and accurate completion of payroll and attendance records.
  • Facilitate training and provide access to resources for staff to effectively utilize policies and procedures.
  • Conduct annual evaluations for staff and provide necessary follow-up.
  • Participate in the recruitment, hiring, onboarding, and assessment of new staff.

Supervision: Offer individualized supervision to staff on a regular basis and facilitate team meetings as needed.

  • Conduct one-on-one supervision sessions with staff bi-weekly or as required.
  • Lead monthly staff meetings and follow up on action items.
  • Provide real-time guidance and support to staff during their duties.
  • Engage in crisis intervention and provide backup support as necessary.

Quality Management: Oversee the daily operations of the home, ensuring adherence to medical, financial, and clinical protocols.

Operational Responsibilities:

  • Ensure timely procurement of food and household supplies.
  • Coordinate transportation needs for participants and ensure staff are equipped to assist.
  • Manage daily maintenance and repair needs for the residence and vehicles.
  • Maintain and update training documentation and logs.

Compliance Oversight: Ensure staff training and adherence to program policies, including documentation and financial management.

  • Supervise training and implementation of all relevant program policies.
  • Manage daily financial records and address discrepancies as needed.
  • Administer petty cash and monitor participant bank accounts.
  • Assist participants with bill payments and report any concerns to the Program Support Director.

Health and Medication Coordination: Advocate for and coordinate healthcare services for participants.

  • Supervise medication administration practices and ensure compliance with health protocols.
  • Schedule and follow up on medical appointments, ensuring proper documentation.
  • Provide training for staff on medication administration and health monitoring.

Person-Centered Approach: Promote a respectful and supportive environment that prioritizes participant choices and needs.

  • Encourage participant involvement in decision-making processes.
  • Prepare for and participate in case reviews and assessments.
  • Advocate for participants to enhance their quality of life.

Community Engagement: Build and maintain collaborative relationships with internal and external stakeholders.

  • Establish regular communication with participants' care teams and families.
  • Foster relationships with community partners to support the needs of participants.

Qualifications:

  • Excellent interpersonal and communication skills to build relationships with participants and staff.
  • Ability to understand and implement state regulations and record-keeping systems.
  • Team-oriented individual with strong leadership and problem-solving skills.
  • Bachelor's Degree and/or 2+ years of relevant experience required.
  • Proven supervisory experience is essential.
  • Proficiency with technology and willingness to learn new software.

MAB Community Services is committed to providing reasonable accommodations in accordance with ADA policies.