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Business Segment Education

3 months ago

Tempe, United States U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills, and discover what you excel at—all from Day One

The Business Segment Change, Education & Enablement function strives to support our Bankers, Internal team members and partners, to best serve our customers and drive growth and revenue for the company. We also strive to ensure our customers maximize the value they receive from the solutions they acquired from us, and expand their relationships with us, while making them raving fans of the company. We do this by cultivating and delivering impactful experiences for our customers, team members, bankers, and partners in the moments that matter through thoughtful communication, education, digital enablement, and banker engagement. We have teams focused on:

- Change Management works to deliver consistent & empathetic change management experiences that eliminate gaps and creates successful transition for end users of the Business Banking Segment ($0 - $25 million).
- Training & Education delivers impactful educational experiences and resources that empower team members for role success.
- Communications & Engagement works to equip our bankers with clear communication, educational resources, and drives banker engagement that power their success with selling our products and serving our customers.
- The E&E Studio enables these strategic initiatives with production, program design and assets in various formats for training, roadshows, communication, demos, playbooks, guides etc.

**The Role**:
As a Leader of the E&E Studio, you will provide leadership and oversight of the team of trainers, training program managers, graphic designers, production managers, videographers, and content developers as we contributing to enabling and growing our business across the Business segment ($0 - $25 million).

You will be required to lead projects and the team to enable desired organizational change with minimum disruption, high engagement, and adoption through the deliverables and assets from the studio. You will engage with leadership and teams across the product organization, branch, small business, and business banking to strategize, design, create, and deliver assets for strategic initiatives across the segment, for Small Business, Branch and Business banking.

Projects can be triggered by product releases, special projects, procedural or compliance changes, campaigns to drive sales and growth etc.

**Role responsibilities**:
**People, Stakeholder and Operations Management**:

- Lead, mentor, and manage a team of trainers, training program managers, graphic designers, production managers, videographers, and content developers, providing guidance and support to ensure successful delivery of projects and outcomes.
- Collaborate closely with executive and senior leadership, regional leaders, branch teams, marketing, operations, technology, and product teams, to align deliverables for initiatives with company goals and objectives.
- Develop plans and integrate with Change/Product project plans and ensure clear communication of project expectations to stakeholders.
- Develop metrics and KPIs to monitor the effectiveness and efficiency of the studio and deliverables and drive continuous improvement.
- Develop systems, processes, templates, reporting to effectively run the team and COE.
- Provide strategic oversight of workforce planning efforts to ensure alignment with business objectives.
- Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Compliance with brand guidelines, A11Y standards etc. as an example.
- Foster a culture of innovation and continuous improvement stay current on industry trends and best practices in education, rich media production, performance improvement and change management and recommend enhancements to our frameworks as needed.

**Project Management & Technology**
- Ensure effective program and project management of initiatives owned by the studio.
- Maintain documentation a