Customer Service

2 weeks ago


New York, United States Crew Concepts Full time

**Benefits**:

- Dental insurance
- Health insurance
- Vision insurance

**Company Overview**:
We are dedicated to delivering exceptional customer experiences and fostering a positive work environment. Join our dynamic team and contribute to our mission

**Position Overview**:
**Key Responsibilities**:

- **Customer Support**:

- Provide accurate information about products/services and assist customers with their needs.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- **Order Processing**:

- Process orders, returns, and exchanges accurately and efficiently.
- Coordinate with other departments to ensure timely delivery and resolution of customer requests.
- **Documentation**:

- Maintain detailed records of customer interactions and transactions in the CRM system.
- Prepare reports on customer feedback and service issues for management review.
- **Team Collaboration**:

- Collaborate with team members to improve customer service processes and performance.
- Participate in training sessions and team meetings to stay updated on product knowledge and company policies.

**Qualifications**:

- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Proven experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.

**Skills and Competencies**:

- **Empathy**: Ability to understand and relate to customers' needs and concerns.
- **Patience**: Handle difficult situations with a calm and patient demeanor.
- **Attention to Detail**: Ensure accuracy in handling customer information and transactions.
- **Time Management**: Effectively manage time and prioritize tasks to meet customer needs.
- **Adaptability**: Quickly adapt to changing customer demands and company procedures.


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