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Customer Service
4 months ago
Benefits:
Dental insurance Health insurance Vision insurance Company Overview:
We are dedicated to delivering exceptional customer experiences and fostering a positive work environment.
Join our dynamic team and contribute to our mission Position Overview:
We are seeking a motivated and customer-focused Customer Service Representative to join our team.
The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a high level of customer satisfaction.
If you are passionate about helping people and have excellent communication skills, we want to hear from you KeyResponsibilities:
Customer Support:
Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products/services and assist customers with their needs.
Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
Order Processing:
Process orders, returns, and exchanges accurately and efficiently.
Coordinate with other departments to ensure timely delivery and resolution of customer requests.
Documentation:
Maintain detailed records of customer interactions and transactions in the CRM system.
Prepare reports on customer feedback and service issues for management review.
Team Collaboration:
Collaborate with team members to improve customer service processes and performance.
Participate in training sessions and team meetings to stay updated on product knowledge and company policies.
Qualifications:
High school diploma or equivalent; associate or bachelor's degree preferred.
Proven experience in a customer service role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a proactive attitude.
Proficiency in Microsoft Office Suite and CRM software.
Ability to work independently and as part of a team.
Skills and Competencies:
Empathy:
Ability to understand and relate to customers' needs and concerns.
Patience:
Handle difficult situations with a calm and patient demeanor.
Attention to Detail:
Ensure accuracy in handling customer information and transactions.
Time Management:
Effectively manage time and prioritize tasks to meet customer needs.
Adaptability:
Quickly adapt to changing customer demands and company procedures.
.
Estimated Salary:
$20 to $28 per hour based on qualifications.
