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Customer Service Representative, Front Desk #Full Time
4 months ago
** 61st Street Service Corporation**
** Customer Service Representative, Front Desk #Full Time**
New York, NY 10032
**The 61st Street Service Corporation**
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
**Job Summary:**
Expedite patient flow, meet and greet patients; collect and verify patients insurance coverage, pre-certification, update EPIC registration, select correct FSCs, prepare and complete paperwork in preparation for patients imaging; answer phones. Interact with referring physician offices in a timely and professional manner.
**REQUIRED TRAINING:** HIPAA and Annual Training
**RESPONSIBILITIES:**
- Obtain all insurance information, update registration in Epic, informing patients of insurance and billing protocols.
- Review pre-certifications confirming that all studies are correctly pre-certified. Obtain pre-certifications from referring physician office; contact insurance companies to confirm or verify pre-certification when necessary.
- Complete, explain and obtain guarantees of payment, promissory notes, ABN as necessary.
- Ensure that all required paperwork is at desk and prepare patient packet; obtain reports or other documentation as required in jacket.
- Obtain clinical information from Epic as necessary.
- Make appointments for patients and referring physician offices following practice protocols.
- Respond to patient and referring physician requests and other requests when asked.
- Cover other shifts as requested by supervisor to ensure that desk is staffed properly.
- Communicate directly with technologists and radiologists.
- Arrive all patients into Epic to ensure that all visits are logged and ready for charge entry.
- Collect payments from patients following ColumbiaDoctors cash handling protocols.
- Make appointments for exiting patients using computerized system carefully following department protocols.
- Conforms to all applicable HIPAA, and safety guidelines
**Position Qualifications:**
Minimum Education: High School Diploma
Minimum Requirements: Minimum three years of physician practice; EPIC experience, radiology preferable; excellent interpersonal and communication skills
ColumbiaDoctors has excluded marginal functions of the position that are incidental to the performance of the fundamental job duties. All duties and requirements are essential. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisors and/or other management as required. ColumbiaDoctors reserves the right to revise or change job duties as the need arises.
