Customer Service

4 weeks ago

New York, New York, United States Aston Carter Full time

Description:

Responsible for acting as a liaison between customers and Vector Laboratories. Processing customer phone, fax and email orders by accurately entering the appropriate information into the NetSuite MRP system.
Answering the telephone, transferring customer calls as required and corresponding with customers via email and phone. Clerical duties include mailing, emailing and faxing invoices, making copies, filing invoices and distributing mail. Liaison to customers worldwide, providing product/services information and resolving emerging problems that customers might face with accuracy and efficiency.

o Responding the incoming customer inquiries
o Processing phone, fax and email orders into the NetSuite MRP system.
o Sorting and distribute incoming mail
o Processing outgoing mail
o Mailing, emailing and faxing invoices
o Making photo copies
o Filing invoices
o Corresponding with customers via email and phone
o Handling various miscellaneous office tasks
o Processing refunds, exchanges, credits
o Following SOPs and directions from Manager
o Providing world class customer service
o Ensuring customer satisfaction
o Promoting Vector products through cross selling and upselling and through special offers when appropriate
o Listening actively and handling customers and complaints in a friendly and patient way
o Reporting complaints, issues, etc. with product or service
o Enabling customers to easily do business with the company
o Handling complaints and providing appropriate solutions and alternatives in a timely manner; Follow up to ensure resolution

Skills:

Customer Service, Clerical, erp software, erp, data entry, purchase order, order entry, microsoft office, inventory, order processing, order fulfillment, clerical, salesforce software, netsuite erp, administration, administrative support, customer support

Top Skills Details:

Customer Service, Clerical,erp software,erp,data entry,purchase order,order entry,microsoft office,inventory,order processing,order fulfillment,clerical,salesforce software

Additional Skills & Qualifications:

Qualifications:
-Excellent writing skills. Excellent English communication skills. Ability to work independently, within prescribed guidelines, and in a team environment
-Computer data entry skills and MS Office understanding
-someone can understand a PO and then add it into Netsuit

Nice to have:
-order entry and phone experience from the biotech range
-Netsuite experience

Experience Level:

Entry Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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