Current jobs related to Guest Service Representative - New Smyrna Beach - Hampton Inn & Suites

  • Guest Service Representative

    4 days ago

    New Smyrna Beach, Florida, United States Strand Hospitality Services Full time

    Job SummaryThe Guest Service Representative is responsible for providing exceptional customer service to guests during their hotel stay. This includes responding to guest requests, predicting and meeting their needs, and providing information and services at the front desk.Duties and ResponsibilitiesAnswer incoming telephone calls professionally and respond...

  • Guest Services Representative

    4 days ago

    New Smyrna Beach, United States Zealandia Holding Co. Full time

    Job DetailsJob Location Coconut Palms New Smyrna (CP2) - New Smyrna Beach, FL Position Type Full Time Description Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow? LaTour Hotels and Resorts (LHR) is hiring Guest Service...

  • Guest Services Ambassador

    4 days ago

    New Smyrna Beach, Florida, United States Zealandia Holding Co. Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Zealandia Holding Co.About the Role:The Guest Services Representative will be responsible for providing exceptional guest experiences from check-in to check-out. This includes greeting guests warmly, facilitating a...

  • Guest Services Ambassador

    2 weeks ago

    New Smyrna Beach, Florida, United States ZEALANDIA HOLDING COMPANY Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Zealandia Holding Company. As a Guest Services Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.Key...

  • Guest Service Representative

    3 months ago

    Smyrna, United States Nothing Bundt Cakes Full time

    Nothing Bundt Cakes Smyrna is currently hiring part-time Guest Service Representatives! At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure...

  • Guest Service Representative

    1 month ago

    Smyrna, United States Amy Cakes Inc. Part time $10 - $12

    Job DescriptionJob DescriptionNothing Bundt Cakes Smyrna is currently hiring seasonal part-time Guest Service Representatives! We are looking for smiling, friendly and super positive employees to bring joy to guests with cake! We are gearing up for the holiday season, so holiday availability is a must. Perks include:Perfect hours for a balanced work...

  • Guest Service Representative

    2 weeks ago

    Long Beach, United States Pacifica Hotels Full time

    Golden Sails Hotel is looking for a professional, flexible Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and ar Guest Service, Representative, Guest, Service, Retail, Hotel, Team Member

  • Guest Service Representative

    4 weeks ago

    Pismo Beach, United States Pacifica Hotels Full time

    Pacifica Hotels is seeking a full and part-time Guest Service Representative to joint the team at Sandcastle Hotel on the Beach in Pismo, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driv Guest Service, Representative, Guest, Service, Hotel, Retail, Team Member

  • Guest Service Representative

    2 weeks ago

    Myrtle Beach, South Carolina, United States Strand Hospitality Services Full time

    {"Job Title": "Guest Service Representative", "Job Summary": "We are seeking a highly skilled Guest Service Representative to join our team at the Hampton Inn Myrtle Beach Broadway at the Beach. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, responding to their requests, and proactively...

  • Guest Services Representative

    2 weeks ago

    Virginia Beach, Virginia, United States Hotel Equities Full time

    Job Title: Guest Services RepresentativeHotel Equities, a leading hotel development and hospitality management company, is seeking a highly skilled Guest Services Representative to join our team at the newly renovated Crowne Plaza in Virginia Beach, VA.Job Summary:We are looking for a friendly and professional Guest Services Representative to provide...

  • Guest Services Representative

    18 hours ago

    Virginia Beach, Virginia, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're committed to providing exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.Key Responsibilities:Assist guests with all inquiries and requests in a timely and professional mannerProcess...

  • Guest Services Representative

    4 weeks ago

    Miami Beach, Florida, United States Shelborne South Beach Full time

    Guest Services RepresentativeLocation: Shelborne South BeachOverview:The Guest Services Representative plays a crucial role in ensuring a seamless experience for our guests at Shelborne South Beach. This position involves managing daily operations at the front desk, fulfilling guest requests, and serving as a key representative of our hotel brand.Key...

  • Guest Service Representative

    4 weeks ago

    Virginia Beach, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts Flexible schedule Free uniforms Opportunity for advancement Virginia Beach Hilltop Nothing Bundt Cakes at 1860 Laskin Road is seeking a part-time Guest Service Representative for 3-4 shifts/week (approximately 15-24 hours Guest Service, Representative, Bakery, Service, Guest, Restaurant, Retail

  • Guest Service Representative

    2 weeks ago

    Virginia Beach, Virginia, United States Charter Senior Living Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Charter Senior Living. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience for all who visit our community.Key ResponsibilitiesGreets and...

  • Guest Services Representative

    1 month ago

    Dania Beach, Florida, United States Auro Hotels Full time

    Guest Services RepresentativeA motivated Guest Services Representative is sought for Auro Hotels, a thriving hospitality establishment. This role provides a competitive starting wage, with opportunities for advancement based on individual performance and attendance. Full-time positions are available, accompanied by comprehensive company benefits such as...

  • Guest Service Representative

    1 day ago

    Manhattan Beach, California, United States Pacifica Hotels Full time

    Job Title: Guest Service RepresentativePacifica Hotels is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide personalized...

  • Guest Service Representative

    7 hours ago

    Redondo Beach, California, United States Pacifica Hotels Full time

    Job Title: Guest Service RepresentativeJob Summary:Pacifica Hotels is seeking a highly skilled Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Adhere to Pacifica Hotels' Pure...

  • Guest Services Representative

    4 weeks ago

    Cannon Beach, United States Surfsand Resort Full time

    The Surfsand Resort is looking for a service-oriented Part-time Guest Services Representative to join our team! As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone...

  • Guest Services Representative

    1 month ago

    Cannon Beach, United States Surfsand Resort - Cannon Beach Part time

    Job DescriptionJob DescriptionThe Surfsand Resort is looking for a service-oriented Part-time Guest Services Representative to join our team! As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay.  This position is responsible for performing the activities of the front desk including...

  • Guest Services Representative

    1 month ago

    Laguna Beach, California, United States JC Resorts Full time

    Guest Services Representative (Full-time)Job Category: Customer SupportJC Resorts is looking for a committed Guest Services Representative to enhance our team. In this position, you will play a crucial role in delivering outstanding service to our visitors, ensuring their experience is both pleasant and unforgettable.Check in guests and allocate...

Guest Service Representative

3 months ago

New Smyrna Beach, United States Hampton Inn & Suites Full time

Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

**PRE REQUISITES**
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
- Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.

**SUMMARY OF ESSENTIAL JOB FUNCTIONS**
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

For this position specifically:

- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
- Must be able to stand for eight hours, bend, stretch, reach.
- Must be able to see and hear.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
- Must display professionalism, honesty and trustworthiness at all times.

**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES**
Knowledge in:

- Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
- Frequent Stay Program
- Reservations procedures including cancellations and walking guest
- Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
- Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
- Manager on Duty functions when necessary or as scheduled

**Skills**:

- Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.

Abilities:

- Multi task, remain associate and guest service centric.
- Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
- Assist with guest issues with professionalism, maintaining hospitable attitude.

**SPECIFIC RESPONSIBILITIES**
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
- Promote and sell services/amenities of the hotel.
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
- Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
- Check all credit cards for validity before the end of the shift.
- Learn and utilize PMS.
- Ensure all cash, check and miscellaneous departments are in balance at shifts end.
- Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
- Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
- Have a thorough working knowledge of emergency procedures.
- Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
- Report any unusual occurrences or request to the manager.
- Maintain certification from a responsible vendor training if alcohol is served.
- Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
- Utilize Service Recovery Log and other necessary communication logs from shift to shift.
- Maintain stock/cleanliness in the market area.
- Other duties as assigned, of which the associate is capable of performing.

**WORKING CONDITIONS/SPECIAL REQUIREMENTS**
Standing, walking for long periods of time while maintaining a friendly professional image. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.

**POSITIONS FOR POSSIBLE ADVANCEMENT**
The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an AGM or GSM position should one become available.

**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Brand: Hampton Inn & Suites

Address: 214 Flagler Avenue New Smyrna Beach, FL - 32169

Property Description: INF-Flagler Avenue-N