Human Service Coordinator I

2 weeks ago

Springfield, United States Commonwealth of MA - Health & Human Services Full time

The Department of Mental Health (DMH) is seeking qualified professionals for the position of Human Services Coordinator to promote services that are clinically appropriate, least restrictive and delivered close to home. The services are designed to be strength-based, recovery-oriented and culturally/linguistically competent.

**Please Note**: This is a full-time, 40 hours per week position and the incumbent will work a schedule from 8:30 a.m. to 5:00 p.m. Days off are Saturday and Sunday.

**Duties and Responsibilities (these are a general summary and not all inclusive)**:

- Possesses excellent engagement skills with individuals who have a diversity of experience, behavioral challenges, and often significant trauma histories.
- Assists in discharge planning and service coordination for clients who are hospitalized, homeless, incarcerated and other settings to transition smoothly to the community.
- Develops and drafts a Comprehensive Assessment, Individual Service Plan (ISP) and an Individual Risk Management plan to support and ensure needs are addressed in a comprehensive and appropriate manner.
- Provides information, referral and short-term linkage services to those who are not DMH eligible, or those eligible on a waiting list for services.
- Links clients with appropriate agencies and organizations to meet client’s needs identified through the ISP process and ensures that necessary services are provided in the least restrictive environment.
- Offers input regarding assessment of client’s strengths and needs to supervisor or other clinical service staff in order to facilitate appropriate client care across all Area services.
- Facilitates helping and supportive relationship with clients, their families and significant others in order to encourage clients to function as independently as possible.
- Establishes working relationships with service providers and acts as the contact to resolve issues related to the provision of services as described in the client’s ISP.
- Prepares consultation materials for presentations and follows up on relevant recommendations.
- Assists with needs and means evaluations of Adult Request for Service Applications in accordance with criteria specified in DMH regulations and guidelines.
- Attends case management staff meetings, ongoing and regular weekly supervision meetings, clinical reviews, staff meetings and relevant trainings sessions, seminars, conferences and academic courses in order to maintain and improve current knowledge of community treatment of the long term, seriously mentally ill, or seriously emotionally disturbed.
- Ensures that DMH contracted program staff provide life management supports as needed such as assisting clients with placements, monitoring appointments with medical/mental health providers; arranges transportation when necessary and finding appropriate housing.
- Identifies gaps in services and other system problems via participation in the Quality Improvement and Utilization processes for case management in order to maintain professional standards of client care within the Case Management Program.

**Required Qualifications**:

- Demonstrated knowledge of psychosocial problems of those with mental/emotional disorders and the types and symptoms.
- Understanding of the principles, practices and techniques of counseling.
- Familiarity with the types of programs and services available to individuals living with mental illness.
- General understanding of interviewing techniques.
- Knowledge of methods of general report writing with the ability to assess case management process and results.

**Preferred Qualifications**:

- Strong and effective interpersonal skills, including the ability to listen well, relate to others and demonstrate sensitivity and respect for individuals.
- Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.
- Bilingual or multilingual fluency.

**DMH Mission Statement**:
The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

**Pre-Offer Process**

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

**For questions regarding this requisition, please contact Employment & Staffing at 1 (800) 510-4122, Option 4.**

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substi

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