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Front Desk/night Auditor

3 months ago

Clearwater, United States Days Inn Full time

Duties:

- Greet and welcome guests upon arrival
- Check-in and check-out guests using the hotel management system
- Answer phone calls and respond to guest inquiries
- Provide excellent customer service and address guest concerns or complaints
- Assist guests with luggage and other requests
- Handle cash transactions and maintain accurate records
- Maintain a clean and organized front desk area
- Assist with night audit duties as needed

**Experience**:

- Previous experience working at the front desk of a hotel is preferred
- Knowledge of hotel management systems and phone systems
- Familiarity with night audit procedures is a plus
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent phone etiquette and communication skills
- Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information

Pay: $14.00 - $14.75 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Evening shift
- Night shift

Work setting:

- In-person

**Experience**:

- Hotel experience: 3 years (preferred)

Work Location: In person