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Admissions Liaison
3 months ago
**Position**:
Admissions & Marketing Liaison
**Position Status**:
Full-Time/ Salary/ Non-Exempt
**Schedule**:
9:00 a.m. 5:00 p.m., Monday-Friday, Weekend (Schedule may vary)
**Reports to**:
(TBD)
**_
Position Description _**
**_Primary Responsibilities:_**
Admissions:
- Responsible to respond to referral inquiries promptly and complete the full cycle intake process for non-skilled services.
- Achieve a turnaround time of 24 hours for all non-skilled service referrals.
- Receives incoming calls and makes outbound calls to follow up lead referrals, state agencies, physicians, and partners, etc.
- Responsible to promote all services offered through the company to potential participants.
- Has an in-depth knowledge of Blessings4Ever verticals, services, benefits, and open positions.
- Responsible to understand and comply to various state waiver programs and company initiatives.
- Develops professional relationships with outside agencies to better assist incoming participants.
- Allocate of time for external marketing initiatives, developing and maintaining referral relationships.
- Adhere to policies, procedures, and compliance requirements of Blessings4Ever Home Care Agency for OLTL
- Effectively funnel all lead referrals through the intake department pipeline.
- Promotes the mission vision and values of B4E, and improving customer experience with Blessings4Ever Homecare Agency
- Identify opportunities to be proactive in consumer cases as well as intervening on their behalf.
- Maintaining a positive and empathetic and professional attitude towards employees and consumers at all times.
- Monitors gaps and absence of activity on HHA report coming from Finance to ensure that services are rendered; Works in collaboration with the HR Department, Billing and Operations department to ensure the proper follow up was completed before requesting discharge.
- Maintains assigned caseload of consumers; and conducts in-home visits for assigned caseload to address departmental needs adequately and efficiently.
- Sustains departmental performance metrics as assigned by the supervisor.
Marketing:
- Responsible for coordinating at least 1-2 company related events per month for both internal and external employees.
- Works with management to ensure the marketing strategy for V&V Management Solutions and associated entities is fully implemented.
- Present, organize and host in-person events such as consumer engagements and hiring events.
- Oversees coordination of branding, graphic designs, content creation, and digital marketing.
- Responsible for keeping accurate and timely records of event traffic, production, and inventory.
- Responsible to secure new business and networking leads through social media, digital marketing, events, and various marketing strategies.
- Responsible to manage all social media platforms by collaborating with management to shape the content calendar, schedule posts, compile engagement metrics and identify ways to optimize results.
- Works with the various departments to develop and execute engaging internal communications for all levels of the business.
- Maintains project timelines and deliverables.
- Perform all other duties as assigned.
**_Will Demonstrate the following Skills/Qualifications:_**
- High School/GED required
- Must be comfortable on the phone with potential consumers and caregivers promoting company offers.
- Ability to present to management analysis of current trends, required solutions,
- Must have proficient skill in sales.
- Must be comfortable contacting state agency representatives
- Minimum 2 years of experience in customer service, sales, or a healthcare related field
- Proven effectiveness to interact with a high volume of consumers
- Ability to keep sequential and detailed documentation of referrals related to referral management and conversion process and further ability to track, trend and analyze ADC, Lost referrals, trends with conversion ratios.
- Strong computer skills
- Ability to maintain a cooperative and respectful relationship with co-workers and others by communicating information; responding to requests; building rapport; participating in team problem-solving; conducting self in a professional manner;
- Possess solid verbal and written communication skills
- Must be detail-oriented
- Work independently, demonstrate organizational and problem-solving skills.
- Strong knowledgebase of our products and service lines.
- Must possess ability to multi-task and problem solve
- Bilingual Spanish preferred, but not required
**_ Education/Experience Requirements_**
- Bachelor’s degree preferred; minimum of a high school diploma or equivalent required.
- Registered vehicle preferred.
- 2-3 years of marketing experience preferred.
- Ability to manage a wide variety of projects simultaneously while executing against defined timelines.
- Willing to work flexible hours to attend events that take place outside of the normal workday.
- At least 1-2 years of experien
